• Job Description

  Req#: 468198

  Position Title: Teller

  Reports To: Branch Manager or Multi Site Branch Manager

  Department: Retail Banking

  FLSA Status: Non-Exempt

  Purpose : The Teller is a critical member of the branch team delivering a personalized and caring client experience, efficiently handling banking transactions, and introducing products and services that improve the financial well-being of clients.

  Supervisory Responsibilities :

  Degree of Supervision Received: Moderate

  • Supervision Received (title): Branch Manager or Multi Site Branch Manager

  Degree of Supervision Given: None

  • Supervision Given to (Titles): N/A

  Essential Functions :

  1. Greets clients and prospective clients entering the branch following established customer service guidelines
  2. Provides exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally
  3. Maintains responsibility for a cash drawer and follows proper balancing procedures
  4. Supports daily operations of the branch to include processing night deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine, or other operational needs
  5. Answers the phone within the branch promptly and professionally
  6. Ensures compliance with security and audit procedures
  7. Understands and adheres to established policies and procedures
  8. Maintains knowledge of regulatory compliance requirements and completes assigned compliance training
  9. Develops and maintains knowledge of bank products and services
  10. Refers complex customer needs to the appropriate team member/business partner
  11. Introduces clients to digital solutions including mobile banking, online banking, and ATMs
  12. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
  13. This job description is not exhaustive. The Teller may be required to perform other duties as assigned, including supporting other talent development and planning work that supports the business success.

  Job Related Qualifications – Education and Prior Experience :

  Required:

  • Education: High School Diploma or GED or equivalent business experience
  • Prior Experience: 6 months customer service experience or equivalent as demonstrated through one or a combination of work experience, training, military experience, education
  • Licenses or Accreditation : Registration with Nationwide Mortgage Licensing System Registry (NMLS) to obtain a unique identifier that is provided to consumers in accordance with all SAFE Act requirements. Renews registration with NMLS annually. Maintains and updates personal registry information as necessary to include name changes, employment changes, etc.

  
  

  Competencies :

  1. Ability to make personal connections, engage clients, be courteous and professional
  2. Strong organizational and time management skills
  3. Ability to thrive in a team environment
  4. Strong communication and interpersonal skills
  5. Ability to learn and utilize new technology effectively and efficiently

  Physical Requirements :

  1. Able to regularly stand for prolonged periods of time.
  2. Able to regularly lift 1-10 lbs., occasionally lifting of up to 30 lbs.
  3. Able to frequently bend and reach
  4. Extensive computer usage and use of hands is required
  5. Ability to perform repetitive motion throughout shift
  6. Able to travel:
     1. occasionally
  7. Extensive computer usage is required.
  8. Ability to work: Evenings and Weekends
     1. occasionally

• About the company

  Five Star Bank is located in Warsaw, NY, United States and is part of the Depository Credit Intermediation Industry. Five Star Bank and affiliates of its parent company, Financial Institutions Inc.(FII) also provide diversified financial services to its clients, including brokerage and insurance.

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