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Temporary Help Desk Operator
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Job Description
- Req#: mel4lru49NwK
Employer Industry: Education Technology
Why consider this job opportunity:
- Compensation of $21/hour for a temporary part-time position
- Flexible hybrid schedule, allowing for a mix of onsite and remote work
- Opportunity to work in a dynamic educational environment with a diverse community
- Gain experience in IT support within a creative and innovative institution
- Engage with a broad range of users, including students, faculty, and staff
- Contribute to the improvement of IT services through systematic documentation and collaboration
What to Expect (Job Responsibilities):
- Provide Tier 1 desktop computer and laptop troubleshooting support
- Record, evaluate, prioritize, and respond to incoming Help Desk requests
- Assign service requests to the appropriate technician based on urgency and complexity
- Document resolutions for the internal IT knowledge base and assist with updates
- Generate periodic KPI reports from the Help Desk system for team meetings
What is Required (Qualifications):
- Bachelor's Degree or a combination of education and relevant experience
- Knowledge of Help Desk ticketing systems; familiarity with Freshservice preferred
- Demonstrated experience with Mac and Windows operating systems
- Ability to communicate effectively in person and over the telephone
- Strong analytical problem-solving skills and a customer-centric approach
How to Stand Out (Preferred Qualifications):
- 1-2 years of experience working in an IT call center or similar environment
- Familiarity with project management platforms such as Asana
- Experience with Google Workspace applications (Gmail, Google Drive, etc.)
- Knowledge of Cisco UCM for VOIP phone systems
- Proficiency in Adobe Creative Cloud and Microsoft 365 applications
#EducationTechnology #ITSupport #HybridWork #CareerOpportunity #DiversityAndInclusion
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