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Tier 1 Help Desk IT Support
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Job Description
- Req#: JR56688
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $65,000.00
- Full benefits package including medical, dental, vision, and 401(k) with match
- Paid time off, holiday pay, and opportunities for professional development
- True work-life balance, emphasizing self-care
- Collaborative environment with a focus on team support and exceptional care
- Chance to contribute to meaningful healthcare projects and initiatives
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for end users seeking technical assistance through various communication channels
- Identify, troubleshoot, and resolve technical issues, escalating complex problems as needed
- Install, configure, and maintain computer systems, software applications, and peripheral devices
- Manage ticket queues and personal backlog, ensuring customer issues are prioritized and resolved within service level agreements (SLAs)
- Collaborate with cross-functional teams to implement IT projects and maintain documentation for best practices
What is Required (Qualifications):
- BS Degree in Computer Science or Information Systems, or equivalent experience
- 1+ years of experience providing technical support
- Experience with a ticketing system, such as Zendesk or ServiceNow
- Understanding of Active Directory and M365
- Excellent problem-solving skills and strong work ethic focused on quality service
How to Stand Out (Preferred Qualifications):
- Passion for technology and willingness to learn new tech
- Good verbal and written communication skills
- Experience in a healthcare-related IT support role
#HealthcareServices #ITSupport #CustomerService #CareerGrowth #WorkLifeBalance
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