• Job Description

  Req#: 2377387
  At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.
  
  Key job responsibilities
  • Managing high volumes of calls.
  • Communicate on day to day with drivers in order to carry out check-in and check-out transactions successfully.
  • Understand the issue and make best use of the available resources to resolve it.
  • Able to escalate problems to the relevant teams according to processes and standard.
  • Use internal systems to gather data from multiple sources to support.
  • Ensure to surpass all performance and quality goals.
  • Ability to work shifts from Sunday to Thursday and from Tuesday to Saturday.
  
  
  A day in the life
  The main task of the Remote Gatehouse Specialists is to perform gate transactions (check-in and check-out). Check-in and check-out transactions consist of confirming all the necessary information to allow the driver to enter or leave the Amazon site. The Remote Gatehouse Specialist also facilitates the flow of information between different stakeholders (Drivers/Relay Operations Center/Warehouses) and resolves any potential issues that impact customer experience and business continuity.
  
  
  About the team
  Remote Gatehouse Team is a part of ROC (Relay Operations Center). ROC is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies.
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Prague, CZE• Advanced level of English Verbal and Written (CEFR B2/C1).
  • Previous experience in customer facing role
  • Computer literacy
  • Knowledge of Ms Office tools (Excel)
  • Excellent communication skills (ability to work with customers).
  • Communication skills in other languages: Polish, Romanian or Spanish.
  • Ability to handle difficult conversations.
  • Experience within a customer service environment in Multinational Call Center.
  • Experience in logistics/transportation industry, customer-oriented role.
  • University Degree: Master or Bachelor, ideally in logistic/transportation.
  
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

Notice