Academy Bus
Trip Auditor
This job is now closed
Job Description
- Req#: TRIPA001820
- Monday-Friday, 9:00am-5:00pm
- Monitor daily pull-outs, timepoint performance, and trip completion.
- Review Clever Devices, Saucon, dispatch logs, and other tracking systems for service accuracy.
- Verify and validate all reported missed trips.
- Audit timepoints for early departures and schedule adherence violations.
- Confirm accuracy of dispatch board entries.
- Assist in proactive coverage planning to prevent future misses.
- Participate in service review meetings.
- Create, analyze track and maintain service performance and KPI reporting
- Ensure adherence to contractual performance standards.
- Assist in preparing documentation for disciplinary action when applicable.
- Maintain confidential records of employee performance.
- Support performance improvement initiatives.
- Associate’s or Bachelor’s degree preferred.
- 2+ years of transit operations, dispatch, or supervisory experience preferred.
- Knowledge of public transportation contract operations preferred.
- Strong understanding of:
- Timepoints
- Paddle structure
- Relief schedules
- Schedule adherence standards
- Experience using:
- Clever Devices
- Saucon
- Excel
- GPS tracking systems
- Strong analytical skills
- High attention to detail
- Ability to identify trends and repeat offenders
- Professional communication skills
- Strong documentation and report-writing ability
- Ability to work in a fast-paced operational environment
- Independent judgment with minimal supervision
- High level of integrity and confidentiality
- Medical, Dental, Vision, Prescription and Life insurance
- Supplemental coverages
- 401K plan
- Paid Time Off & Holiday Pay
Position Summary
The Missed Trip Auditor is responsible for monitoring, analyzing, documenting, and reporting all missed trips, late pull-outs, driver errors, and service performance deviations within the operation. This role ensures accountability, identifies operational trends, supports corrective actions, and works collaboratively with maintenance, operations and drivers to improve on-time performance and reduce service failures.
The Missed Trip Auditor plays a critical role in maintaining contractual compliance, customer satisfaction, and operational efficiency.
This position is based in our Hackensack, NJ location and requires a full-time schedule, 5 days in the office.
Shift
Key Responsibilities
Qualifications
Skills & Competencies
Health Insurance and Benefits Offered Include
Academy is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
Academy Bus Lines is a bus company in New Jersey providing local bus services in northern New Jersey, line-run services to/from New York City from points in southern and central New Jersey, and contract and charter service in the eastern United States ...
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