Utah Valley University
Unit Technician I - College of Science
This job is now closed
Job Description
- Req#: 5229333
- Installs, troubleshoots, repairs, configures, and maintains PC hardware, software, wireless devices, and operating systems, including Windows and Macintosh, peripheral devices, including networked and local printers, Tablets, and scanners.
- Provides technical support, trains, and maintains communication with faculty, staff, students, and employees in a variety of computer platforms on hardware, software, and networking needs.
- Maintains user network accounts. Updates and deploys software images. Utilizes Service Desk software to create, track and update work order requests.
- Performs other job related duties as assigned.
- Graduation from a standard senior high school or equivalent and three years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.
- Must have help desk experience for at least one year.
- Knowledge of working in a customer service, team-oriented and collaborative environment.
- Knowledge of various computer applications such as word processing, spreadsheets, database, power point, internet browsers, email systems, and other general computer applications.
- Knowledge of Mac OS and Windows OS.
- Knowledge with TCP/IP and application network protocols, operating system configuration, and anti-virus software.
- Knowledge of troubleshooting hardware and software problems, and researching technical issues.
- Skill working in a customer service, team-oriented, collaborative environment.
- Skill in troubleshooting hardware and software problems, and researching technical issues.
- Strong customer service, interpersonal, verbal, and written communication skills.
- Ability to learn quickly and be highly self motivated.
- Ability to present ideas in user-friendly language.
- Ability to perform tasks in a timely and professional manner.
At Utah Valley University, our IT Support team plays a vital role in empowering the campus community by ensuring that technology works seamlessly for all faculty, staff, and students. Team members provide expert assistance through multiple channels—including phone, chat, email, and in-person support—to resolve technical issues quickly and effectively. This position offers the opportunity to gain hands-on experience with a wide range of IT systems while directly contributing to the success of a vibrant academic environment.
In this role, you’ll perform meaningful, hands-on work such as repairing desktop and laptop computers, installing and maintaining hardware and software, and documenting solutions within our IT knowledge base. You’ll also manage service requests using professional tools and help enhance the overall reliability of campus technology. It’s a great opportunity for those who enjoy problem-solving, continuous learning, and delivering excellent customer service in a collaborative, forward-thinking university setting.
About the company
UVU’s unique model focuses on student success. Through engaged learning, rigorous academic programs, and faculty-mentored research, UVU is transforming higher education by making it more affordable and accessible for all students.
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