Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (GA)
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Job Description
- Req#: 48149
Employer Industry: Business Process Outsourcing (BPO)
Why Consider this Job Opportunity:
- Competitive compensation with performance-based cash bonuses and prizes
- Comprehensive health benefits for full-time employees after 90 days
- Paid Time Off (PTO) and paid holidays to promote work-life balance
- Opportunities for career growth and internal promotions within the organization
- Engaging work environment with a focus on collaboration and team culture
- Paid training to enhance skills while earning a paycheck
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for effective account management
- Recognize sales opportunities and apply sales skills for upgrades
- Explain and position products and processes to customers
- Escalate customer dissatisfaction to the managerial team when necessary
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Strong aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced and dynamic work environment
- Experience with Windows operating systems
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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