• Job Description

  Req#: 36193BR

  Department

  Risk Management

  Description

  The purpose of this position is to support the adjusting and nursing functions within the Workers Compensation Department. This includes responsibility for managing the fax line, scheduling medical appointments, organizing files to be sent to physicians and/or attorneys, scheduling transportation/ translation services, obtaining updated medical notes and handling incoming calls, and inputting payments to the system once adjusters have approved the invoice.
  
  Responsibilities include:

  • monitoring, deciphering, and distributing faxes to the appropriate adjuster and nurse case manager
  • compiling and preparing claim file materials for responses to legal pleadings
  • securing medical appointments for injured associates and inputting payments into the claim systems once invoices are approved by the adjuster
  • analyzing, sorting, scanning, and distributing various documents to include legal documents
  • answering incoming calls and determining the appropriate distribution of calls

  Required Qualifications

  • High School diploma or equivalent experience
  • 1 year prior office experience or customer service experience
  • knowledge of basic computer skills
  • knowledge of customer service/phone etiquette
  • ability and willingness to adjust one's style or approach in response to differing circumstances or to work in ambiguous situations
  • ability to self-direct work activities and take action on tasks without direction from a supervisor; ability to undertake new tasks as work is completed without being told to do so; ability to use the resources available to complete a task; proactively following through on tasks to ensure appropriate progress is made and the task is completed
  • ability to set priorities, plan and coordinate work activities, schedule staff, and obtain and manage resources so that work objectives are accomplished on time and within budget.
  • ability to manage time so that the priority of the activities determines the timing and amount of attention they receive.
  • ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data
  • ability to create an environment in which a positive and professional service orientation is evident to internal customers
  • ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
  • ability to prepare clear, accurate, understandable, and professional written text in English, using appropriate level of detail for the intended audience, and following the basic rules of spelling, grammar, and punctuation to convey information
  • data Entry skills
  • basic skill level in Microsoft Word and Excel
  • basic skill level in Assure Claims

  Preferred Qualifications

  • 1 year of clerical support experience in a claims office
  • basic skill level in Microsoft Access
  • intermediate skill level in Microsoft Word

  Hours of Work

  8:00 am - 4:30 pm; Monday through Friday

  Frequency of Pay

  Weekly

  Minimum Base Pay

  18.35

  Maximum Base Pay

  25.35

  Potential Annual Base Pay

  38,168 - 52,728

  Year End Bonus

  To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November.
  
  In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check.
  
  In subsequent years, the bonus is equal to two weeks’ pay.

  Benefits Information

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

  Travel Frequency

  0%

  Address

  3300 Publix Corporate Parkway

  City

  Lakeland

  State

  Florida

  Zip Code

  33811-3311

  Additional Information

  Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
  
  Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
  
  For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

  Facility

  Lak Publix Corporate Office B003

  Job Category

  Admin & Clerical, Legal & Risk Management

• About the company

  Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix employs over 200,000 associates. We are privately-owned, hold no long-term debt, have avoided layoffs, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop.

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