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Chat bot that is live in 2 languages - customer facing
Review the performance on a heavy basis
Using automation and manual reviews to look at patterns of how the bots preforming across multiple topics
Identify the need to dig deeper on various topics and create a strategy on how to review the customer transcripts and the machine learning (lobbying and deploying) and AI performance
Using the...

t ITCON Services, we don't just manage programs-we help power mission-critical services that impact millions of people. We are seeking a strategic and detail-driven Remote Content Manager to lead content operations supporting a high-visibility government contact center program for USCIS.
* Location: Remote
* Citizenship: Must be a U.S. Citizen (Required)
In this role, you'll s...

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,...

Research Engineer - Reinforcement Learning
You'll bring reinforcement learning to Firecrawl's core product - building the training infrastructure, reward pipelines, and fine-tuning systems that make our models meaningfully better at extracting, understanding, and structuring web data. This isn't theoretical RL research. You'll build your own training infra, run fast experiments, ship models to ...

Travel Support Specialist - (Remote)
Location: Remote - USA Based
Schedule: Flexible | Part-Time or Full-Time Options
About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquiries, and travel-re...

Customer Support Specialist - Travel Industry (Remote)
Location: Remote - USA Based
Schedule: Flexible | Part-Time or Full-Time Options
About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquir...

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our co...

Who we are:
Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless.
We are on a mission to build and foster a world-class team to bring speed, simplicity, an...

We're seeking a Director of Contact Center Analytics to lead reporting and advanced analytics for our global Sales Centers. This role is built for a senior analytics leader with deep experience in call center data, Genesys Cloud CX, workforce performance, and agent-level analytics.
Reporting to the VP of Strategic Planning & Analysis, you will own the analytics strategy that drives call volume ...

Remote | Full-Time | B2B SaaS
ABOUT THE COMPANY
Warmly is the AI-native GTM platform that learns your business. Two AI agents - Inbound Agent and TAM Agent - powered by one context graph, deliver full-funnel coverage: de-anonymizing website visitors at the person level, surfacing real-time buying intent, and deploying autonomous agents that engage prospects via chat, email, and ads the moment t...

Customer Success Manager (LATAM, Remote)
About Whippy
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.
Read this before applying.
MUST have either a STEM degree (Enginee...

About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, a...

Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work.
* Over 20M hours of operations automated
* 60% more calls answered vs. non-AI operators
* 150M interactions handled, 99.99% uptime
Backed by Accel, Atlantic Labs, and Singular. Trus...

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to ...

About Avaya
Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong con...

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to...

Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only intervi...

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to...

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to ...

Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Intake Agent will be a direct point of contact for potential new clients to complete the consultation and application for us to assist them with their disability benefits. They will provide great customer service and have a clear phone presence. They will be proficient in using compute...