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Chat bot that is live in 2 languages - customer facing
Review the performance on a heavy basis
Using automation and manual reviews to look at patterns of how the bots preforming across multiple topics
Identify the need to dig deeper on various topics and create a strategy on how to review the customer transcripts and the machine learning (lobbying and deploying) and AI performance
Using the...

An Optimum Technology Business Systems Analyst bridges tech and business, gathering requirements, analyzing data, and working with cross-functional teams to improve systems (like billing, provisioning, network inventory) for better customer experience and operational efficiency. Key duties involve creating documentation, data analysis, troubleshooting, and supporting system implementations or o...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee-first process. Our...

Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus Wired and the Wirecutter). Our latest product is Calendar 2, which just launched to rave reviews.
Our mission is to connect loved ones by creating the world's simplest products and services that improve family life. Our founders are former venture cap...

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue management, proactive communication, and rapid response to client requests via Slack. The RTA is a key operational role that balances real-time analytics with human coordination to maintain perform...

Overview
Travel Sales AgentLocation: Remote (U.S.)
About The Role
World Travel Holdings is seeking motivated Travel Sales Agents who thrive on building strong client relationships, closing sales, and driving repeat and referral business. If you're passionate about delivering exceptional service and ready to turn your love of travel into a rewarding remote career, this could be the perfect oppor...

Company Description
Afficiency is a rapidly growing Insurtech startup whose mission is to provide life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell insurance. The company is experiencing rapid growth and is well-f...

Overview
Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real connections, build new skills, and gro...

Overview
Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real connections, build new skills, and gro...

Overview
Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real connections, build new skills, and gro...

Overview
Work From Home in NEW MEXICO!! Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real connect...

We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-fi...

About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
Each A...

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our Shared Services team as a Customer Experience Associate!
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our ...

Job Title: Sales Agent
About Us:
We were founded in 1993 on the simple belief that we can save the world from our competition by solving the insurance industry's most challenging problems with innovative solutions and extraordinary service. We have proven it.
As one of the leading international travel insurance and specialty benefit management companies in the world, we service over 800,000 cus...

Join Fortuna as a full-time Medi-Cal Call Center Agent, supporting members in a high-volume inbound phone environment. This position is designed for experienced call center professionals who are comfortable working within structured procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations.
Agents will be trai...

Travel Support Specialist - (Remote)
Location: Remote - USA Based
Schedule: Flexible | Part-Time or Full-Time Options
About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquiries, and travel-re...

Customer Support Specialist - Travel Industry (Remote)
Location: Remote - USA Based
Schedule: Flexible | Part-Time or Full-Time Options
About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquir...

Job Summary and Responsibilities
As our Contact Center Workforce Management Specialist, you will be pivotal in optimizing our contact center operations by strategically balancing staffing levels with forecasted customer demand, ensuring exceptional service delivery and operational efficiency.
Every day you will analyze historical data, develop accurate forecasts for call, chat, and email volume...

Overview
Lifeway is seeking a Service Cloud Data Analyst to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio Workforce Management System. This role sources, analyzes, and interprets data from contact center workforce management and order management systems to identify trends, create forecasts, and provide ...