File Clerk

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

This is an onsite position located in Torrance, CA paying up to $20.00 per hour.

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability, Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

The File Clerk will ensure mail is indexed appropriately in IVOS and maintain files for the office. Maintain records of documents stored at off-site locations. Handle outgoing mail, file to match documents, and provide photocopies as instructed.

How you'll make an impact

• Sort and scan mail.
• Index mail to appropriate the claim with claim number and Examiner name.
• Index documents into appropriate location within the IVOS database.
• Pull files for Examiners or Assistants for their daily diaries.
• Remove the following from OUT boxes: files to be filed back, mail marked by Examiners to be filed or pulled.
• Upload mail items, as indicated by requestor.
• Upload of mail weekly on closed files.
• Upload faxes and memos.
• Process closed files.
• Transfer and record old closed files to off-premises location.
• Retrieve old files, as requested.
• Complete paper file conversion process.
• Prepare out-going mail.
• Other duties as assigned.

About You

Required: High school diploma or equivalent and a minimum of 1 year of related experience. Strong typing and basic computer skills. Strong written and verbal communication skills. Basic math skills.

Preferred: Previous insurance experience preferred. Proficiency in Microsoft Office applications. Associate's degree, professional certification, or equivalent training and experience preferred. Previous customer service experience desirable.

Behaviors: Strong attention to detail. Exceptional time management skills. Builds collaborative and mutually meaningful relationships with other team members. Actively suggests and shares opportunities to streamline and improve processes. Exudes a positive attitude while working within a team environment. Effective time management skills.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Required: High school diploma or equivalent and a minimum of 1 year of related experience. Strong typing and basic computer skills. Strong written and verbal communication skills. Basic math skills.

Preferred: Previous insurance experience preferred. Proficiency in Microsoft Office applications. Associate's degree, professional certification, or equivalent training and experience preferred. Previous customer service experience desirable.

Behaviors: Strong attention to detail. Exceptional time management skills. Builds collaborative and mutually meaningful relationships with other team members. Actively suggests and shares opportunities to streamline and improve processes. Exudes a positive attitude while working within a team environment. Effective time management skills.

• Sort and scan mail.
• Index mail to appropriate the claim with claim number and Examiner name.
• Index documents into appropriate location within the IVOS database.
• Pull files for Examiners or Assistants for their daily diaries.
• Remove the following from OUT boxes: files to be filed back, mail marked by Examiners to be filed or pulled.
• Upload mail items, as indicated by requestor.
• Upload of mail weekly on closed files.
• Upload faxes and memos.
• Process closed files.
• Transfer and record old closed files to off-premises location.
• Retrieve old files, as requested.
• Complete paper file conversion process.
• Prepare out-going mail.
• Other duties as assigned.