• Job Description

  Req#: R0053792

  Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

  The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

  At Lauderdale BMW Collision Center we are seeking a knowledgeable and customer-focused Administrative Assistant to join our team.

  Job Responsibilities:

  • Answer all incoming calls in a courteous and professional manner. Utilize knowledge of dealership departments to direct calls efficiently and minimize hold times. Ensure accurate message-taking and proper documentation.
  • Uphold the cleanliness and aesthetic appeal of the showroom, including entrance, reception, and lounge areas. Keep the space organized, free of clutter, and ensure all amenities are stocked and presented neatly.
  • Immediately notify sales management of any damages or issues observed within the showroom to facilitate timely resolution and maintain a pristine environment for guests.
  • Adhere to dealership dress code standards and address customers as "guests," employing formal titles whenever possible. Exemplify professionalism in demeanor, language, and interactions with both customers and colleagues.
  • Foster a professional atmosphere around the receptionist workstation by politely reminding colleagues to avoid congregating or disruptive behavior in the vicinity.
  • Employ strong interpersonal skills to address customer concerns promptly and effectively, minimizing the escalation of complaints to higher management levels whenever feasible.
  • Provide assistance to various departments as required, including accurate document scanning for the service department, covering phone calls, and ensuring timely completion of paperwork with precision.
  • Demonstrate excellent verbal and written communication skills when interacting with customers and colleagues, fostering positive relationships and efficient collaboration throughout the dealership.
  • Perform all other duties and special projects as assigned

  Qualifications:

  • High School Diploma or equivalent
  • Additional education, certifications, or experience are a plus
  • Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
  • Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc
  • 1-3 years’ experience in administrative services or related fields Prior experience in an administrative role, preferably in a customer-facing environment, preferred but not required

  #LI-HA1

  At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

  At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Assistance Program
  • 401(k) plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays, Bereavement, and Jury Duty
  • Paid Pregnancy/Parental leave
  • Paid Military Leave
  • Tuition Reimbursement

  Benefits:

  Regular Full-Time

  We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

  Temporary or Part-Time

  In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

  Pay:

  We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.00 - $25.40 USD per hour.

  Artificial Intelligence Statement

  We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

  • Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

  • Misrepresent or embellish qualifications, skills, or experience

  • Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

  Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

  Equal Opportunity Employment and Accommodations:

  Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• About the company

  Holman Enterprises, headquartered in Mount Laurel, New Jersey, is an international automotive services company. Beginning in 1924 as a single Ford dealership, Holman has evolved to encompass six business segments that support several diverse sectors of...

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