Thrivent
Associate Customer Care Professional, Generosity Programs, Remote
This job is now closed
Job Description
- Req#: REQ-45075
Employer Industry: Financial Services
Why consider this job opportunity:
- Starting at a competitive base salary of up to $48,796 annually.
- Opportunity for career advancement with a structured progression program, potentially increasing hourly wages every quarter.
- Comprehensive benefits including medical, dental, and vision coverage, along with a pension plan and 401(k) matching up to 6%.
- Four weeks of PTO plus 12 paid holidays and up to 20 hours of volunteer time off.
- No nights or weekends required, promoting work-life balance.
- Supportive work environment with ongoing training and mentorship.
What to Expect (Job Responsibilities):
- Provide exceptional customer service by engaging with callers and resolving their inquiries from start to finish.
- Build rapport with a diverse clientele to accurately assess their needs and offer tailored solutions.
- Focus on quality and first-call resolution to enhance the client experience.
- Participate in structured training and ongoing development to improve skills and knowledge.
- Collaborate with team members and contribute to continuous improvement initiatives.
What is Required (Qualifications):
- High school diploma or equivalent experience; post-secondary education preferred.
- Experience in navigating complex customer interactions from support to resolution.
- Ability to work full-time with a flexible schedule after training.
- Must have a secure, distraction-free remote work environment with reliable high-speed internet.
- Ability to pass a criminal background check.
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within the financial services industry.
- Familiarity with financial products such as annuities, health insurance, and life insurance.
- Strong problem-solving skills and a proactive approach to continuous improvement.
- Experience with remote work and virtual communication tools.
#FinancialServices #CustomerService #CareerAdvancement #WorkLifeBalance #ComprehensiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Thrivent is a Fortune 500 not-for-profit financial services organization headquartered in Minneapolis, Minnesota, and Appleton, Wisconsin, and founded by Lutherans.
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