DSI
AT&T Small Business Training Specialist
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Job Description
- Req#: 179F0A18B9
Employer Industry: Telecommunications
Why consider this job opportunity:
- Opportunity for career advancement, with a preference to promote from within
- Medical, Dental, Vision, Disability, and Life insurance available from the first day of the month following employment
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
What to Expect (Job Responsibilities):
- Identify and deliver on agent training needs through constant immersion in the contact center
- Develop and deliver energetic and engaging training sessions, meetings, and huddles
- Handle inbound sales support calls alongside agents, providing need-based sales solutions
- Manage the agent-facing learning library, ensuring materials are up-to-date and relevant
- Continuously educate agents on AT&T-related products and services in an engaging manner
What is Required (Qualifications):
- Minimum 2 years of telecommunications call center experience
- Minimum 2 years of experience in presentation and training curriculum development
- Proficiency in Microsoft Office Suite, especially PowerPoint, with a keen eye for design
- Strong computer proficiency, including web conferencing tools and A/V setup skills
- Ability to manage multiple deadlines for various partners, both internal and external
How to Stand Out (Preferred Qualifications):
- QA and/or QA leadership experience
- Trello competency
- Experience in audience-driven content creation and delivery
#Telecommunications #Training #CareerGrowth #EmployeeBenefits #CustomerService
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