Medline Industries
Bilingual Customer Service Representative
7 days agoWhat's your preference?
Job Description
- Req#: R2522196
Employer Industry: Healthcare Solutions Provider
Why consider this job opportunity:
- Salary up to $75,400 annually
- Comprehensive benefits plan, including long-term disability and insurance
- Career growth and training programs available
- Supportive and collaborative work environment with open communication with senior leaders
- Employee assistance program offering resources for mental, physical, family, and financial well-being
- Opportunity to engage in social activities and recognition programs
What to Expect (Job Responsibilities):
- Engage with customers through various channels, providing friendly and empathetic support
- Collaborate with colleagues to ensure consistent and exceptional customer service
- Resolve inquiries and complaints effectively, striving for first-contact resolution
- Maintain in-depth knowledge of products and services to guide customers accurately
- Document customer interactions and relay feedback for continuous improvement
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of experience in the customer service field; bilingual contact center experience is a strong asset
- Fluent in both verbal and written English and French
- Strong organizational skills with the ability to multi-task and prioritize effectively
- Proficiency in Microsoft Word and other Office applications; experience with CRM systems is a strong asset
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced medical environment
- Demonstrated problem-resolution background
- Experience with SAP
#Healthcare #CustomerService #Bilingual #CareerGrowth #EmployeeBenefits
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