• Job Description

  Req#: JR100863
  Pay rate: $15/hr
  
  Who we are:
  
  At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
  
  What's the Role About?
  
  If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
  
  In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
  
  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?
  
  
  What's in it for YOU?
  
  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  
  
  Overview:
  
  InteLogix is hiring a remote Bilingual Customer Service Representative who is fluent in English and Spanish. In this position, you will handle inbound calls and emails from customers of a utility company, addressing a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de-escalating and resolving complaints about bill usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We strive to provide customers with a strong customer service experience and want people who are passionate about helping people in key times of need.
  
  Responsibilities:
  
  • Respond to incoming customer calls regarding their water or wastewater services
  • Educate customers on billing details including explaining charges, payment options, and available assistance programs
  • Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
  • Focus on first call resolution with each customer.
  • Assist customers with account management, including updates to personal information and services.
  • Document customer interactions in the call tracking system.
  • Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Perform additional duties as required by management
  
  
  Qualifications:
  
  • High School Diploma or GED is required
  • Fluent in Spanish and English
  • 1 year of customer service experience is required
  • 1 year of call center experience is preferred
  • Excellent customer service experience
  • Strong written and verbal communication skills
  • Natural ability to empathize with customers
  • Ability to project and convey a positive, concerned, and professional image to customers
  • Ability to be adaptable and quickly adjust to change
  • Must be able to conduct research efficiently and effectively while working within specific time constraints
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements
  • Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
  • Must be able to maintain a high level of confidentiality in dealing with customer information
  • Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
  
  
  Work at home requirements:
  
  • Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).
  • Download speed must be 10 Mbps or higher.
  • Upload speed must be 5 Mbps or higher.
  • Dedicated workspace that is in a quiet and distraction free environment.
  • InteLogix will provide a computer to use for the duration of the position.
  
  
  All job offers are contingent upon completion of drug and background checks.
  
  InteLogix is an equal opportunity employer: M/F/Disabled/Vet

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