• Job Description

  Req#: 1722
  This role is remote, with working hours from 10:00 a.m. to 7:00 p.m. EST.
  
  Job Summary
  
  Process supplier invoices to facilitate customer billing.
  
  Essential Functions
  
  Duties include but are not limited to:
  
  
  • Review supplier invoices for discrepancies when matched with associated orders in our system.
  • Research and address discrepancies, such as pricing differences or extra charges, by contacting sales representatives, service teams, or suppliers for resolution to ensure alignment between purchase orders and invoices.
  • Properly address orders/invoices that require billing outside of standard processes.
  • Maintain and modify orders as needed, including adjustments to price, quantity, commissions, etc.
  • Create Proforma invoices to prebill customers for orders that are not yet completed.
  • Compile consolidated invoices and associated reports for customers requiring monthly/weekly billing.
  • Create billing-only orders as needed.
  • Receive and review inquiries related to past or future billings and respond in a timely manner.
  • Monitor inquiries in shared email inboxes and address them as necessary.
  • Perform other related duties as assigned.
  
  
  Education and Experience
  
  
  • Knowledge of computer search and data entry functions and understanding of billing and business office systems equivalent to high school graduation. More than one year of experience in billing and business office activities.
  
  
  Competencies/Skills
  
  
  • Detail-oriented accuracy in reviewing and addressing invoices and discrepancies.
  • Strong communication skills for effective collaboration with sales teams and suppliers.
  • Adaptability to handle orders and invoices outside standard processes.
  
  
  Physical, Mental and Environmental Requirements
  
  Physical Requirements:
  
  
  • Prolonged periods of sitting at a desk or computer
  • Typing and using a computer keyboard for extended periods.
  • Answering phone calls and communicating with customers via email.
  
  
  Mental Requirements:
  
  
  • Ability to concentrate for extended periods of time paying close attention to detail.
  • Ability to handle multiple tasks simultaneously and manage time effectively.
  
  
  Environmental Requirements:
  
  
  • Working indoors in a typical office environment
  • Use of standard office equipment such as computers, phones, and printers.
  • Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.
  
  
  Certification Requirement
  
  N/A
  
  Supervisor Responsibilities
  
  None

• About the company

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