Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $45,760 per year
- Benefit package up to an additional 25% of salary, including 10 days paid vacation and 12 paid holidays
- Medical, dental, and vision insurance available after 30 days of employment
- Opportunity for career advancement and growth within the organization
- Supportive environment focused on customer satisfaction and employee recognition
- Commitment to providing opportunities for individuals with disabilities

What to Expect (Job Responsibilities):
- Oversee a team of call center agents, ensuring high-quality customer service and effective call handling
- Monitor and provide feedback on agent performance and service quality
- Train and develop team members, identifying their training needs
- Ensure compliance with organizational policies and procedures
- Handle escalated patient scheduling and registration issues, providing guidance and support

What is Required (Qualifications):
- Associate’s degree or equivalent experience in a business setting or related field
- Minimum of two years experience in a call center or service environment
- Ability to effectively manage multiple tasks and follow up on requests
- Advanced proficiency with MS Office applications
- Excellent interpersonal and communication skills

How to Stand Out (Preferred Qualifications):
- Three years of healthcare experience
- Experience working under pressure in a fast-paced environment
- Commitment to the mission of providing opportunities for individuals with disabilities

#HealthcareServices #CallCenterManagement #CareerOpportunity #EmployeeBenefits #CustomerServiceExcellence

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