• Job Description

  Req#: C9177-26-0112?language=en&page=735&sort=publicationDateDesc

  Job summary

  As a Case Manager, you play a pivotal role in coordinating patient care across complex specialties on medial and surgival wards. This position involves working closely with multidisciplinary teams to ensure safe, efficient, and patient-centred discharge planning.

  Key responsibilities include:

  • Acting as the primary point of contact for patients, families, and healthcare professionals regarding discharge and care transitions.
  • Assessing patient needs and developing tailored discharge plans that align with clinical recommendations and community resources.
  • Liaising with internal teams and external agencies to facilitate timely referrals and continuity of care.
  • Monitoring progress, addressing barriers to discharge, and escalating issues where necessary to maintain patient flow.
  • Supporting quality improvement initiatives and compliance with hospital policies and national standards.

  This role requires excellent organisational skills, strong communication, and the ability to manage complex cases in a fast-paced environment. You will contribute significantly to improving patient outcomes and enhancing the overall experience of care.

  Main duties of the job

  • Coordinate patient flow and discharge planning for complex cases across medical and surgical wards.
  • Use OPTICA to monitor patient status, track discharge readiness, and update care plans in real time.
  • Maintain and update the Wardboard daily to ensure accurate visibility of patient progress and discharge priorities for the multidisciplinary team.
  • Act as the key liaison between patients, families, clinical teams, and external agencies to facilitate safe and timely discharge.
  • Identify and address barriers to discharge, escalating issues where necessary to maintain patient flow and meet hospital targets.
  • Arrange referrals and community support services, ensuring continuity of care post-discharge.
  • Participate in board rounds and multidisciplinary meetings, providing updates and supporting decision-making.
  • Contribute to quality improvement initiatives, ensuring compliance with hospital policies and national standards.

  About us

  We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us.

  Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

  Details

  Date posted

  12 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £27,485 to £30,162 a year Per annum

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  177-CORP-7850520

  Job locations

  James Paget university hospital

  Lowestoft road

  Gorelston

  NR31 9YH

  
  

  Job description

  Job responsibilities

  Coordinate patient flow and discharge planning for complex cases across the trust. Utilise OPTICA to monitor patient status, update discharge readiness, and maintain accurate electronic records. Update and manage the Ward Board daily to ensure visibility of patient progress and discharge priorities for the multidisciplinary team. Act as the primary liaison between patients, families, clinical teams, and external agencies to facilitate safe and timely discharge. Identify and resolve barriers to discharge, escalating issues where necessary to maintain patient flow and meet hospital targets. Arrange referrals and community support services, ensuring continuity of care post-discharge. Participate in board rounds and multidisciplinary meetings, providing updates and supporting decision-making. Ensure compliance with hospital policies and national standards, contributing to quality improvement initiatives. Maintain accurate documentation and communicate effectively with all stakeholders to support patient-centred care.

  Job description

  Job responsibilities

  Coordinate patient flow and discharge planning for complex cases across the trust. Utilise OPTICA to monitor patient status, update discharge readiness, and maintain accurate electronic records. Update and manage the Ward Board daily to ensure visibility of patient progress and discharge priorities for the multidisciplinary team. Act as the primary liaison between patients, families, clinical teams, and external agencies to facilitate safe and timely discharge. Identify and resolve barriers to discharge, escalating issues where necessary to maintain patient flow and meet hospital targets. Arrange referrals and community support services, ensuring continuity of care post-discharge. Participate in board rounds and multidisciplinary meetings, providing updates and supporting decision-making. Ensure compliance with hospital policies and national standards, contributing to quality improvement initiatives. Maintain accurate documentation and communicate effectively with all stakeholders to support patient-centred care.

  Person Specification

  short listing

  Essential

  • GCSE grade C or above (or equivalent) in English and Maths

  Desirable

  • IT Qualification

  short listing

  Essential

  • Ability to demonstrate a working knowledge of current NHS guidelines/targets/initiative relating to patient flow

  Desirable

  • Ability to demonstrate an interest and enthusiasm in the Case Manager role

  Short listing

  Essential

  • Ability to work flexibly to meet the needs of the service

  Desirable

  • Excellent communication skills and the ability to interact appropriately with patients, relatives and multi -disciplinary team.

  Person Specification

  short listing

  Essential

  • GCSE grade C or above (or equivalent) in English and Maths

  Desirable

  • IT Qualification

  short listing

  Essential

  • Ability to demonstrate a working knowledge of current NHS guidelines/targets/initiative relating to patient flow

  Desirable

  • Ability to demonstrate an interest and enthusiasm in the Case Manager role

  Short listing

  Essential

  • Ability to work flexibly to meet the needs of the service

  Desirable

  • Excellent communication skills and the ability to interact appropriately with patients, relatives and multi -disciplinary team.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  James Paget University Hospitals NHS Foundation Trust

  Address

  James Paget university hospital

  Lowestoft road

  Gorelston

  NR31 9YH

  
  

  Employer's website

  https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

  Employer details

  Employer name

  James Paget University Hospitals NHS Foundation Trust

  Address

  James Paget university hospital

  Lowestoft road

  Gorelston

  NR31 9YH

  
  

  Employer's website

  https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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