• Job Description

  Req#: 242

  
  

  POSITION SUMMARY

  The Children’s Services Associate p rovides reference and Readers’ Advisory service s to Library customers , a ssis ts Library customers in the use of digital and print resources, plans, and conducts programs , assist s librarians with collection management , and provide support services to the Children’s Services department .

  RESPONSIBILITIES

  • Utilizes and accesses information using a broad spectrum of resources, including print, electronic, and online resources.

  • Explains, demonstrates , and assists users in using print and electronic resources, including computer online databases, websites, and downloadable materials.

  • Provides reference and Reader’s Advisory assistance for c ustomers, including topical research and material location .

  • Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.

  • Maintains current knowledge of new materials, services, relevant technology, and library trends.

  • Plans and conducts programs for children; includes developing and implementing new concepts and themes.

  • Maintains organization of the collections for the library. Assembles and arranges displays of public information, bulletin boards, books, and other library materials.

  • Assists Children’s Services Librarian s with collection management following established guidelines.

  • Prepares reports and statistics for management review as requested .

  • Proactively participates in outreach activities and events with Library partners.

  • Works with volunteers to assign and review completed tasks.

  • Troubleshoots and resolves minor computer hardware and software issues .

  • Attends professional development opportunities.

  • Performs other related duties and special projects as assigned.

  KNOWLEDGE/SKILLS/ABILITIES

  • Proficient in relevant computer software programs including Microsoft Office and Outlook.

  • Uses relevant computer software to access information, answer questions, and perform daily tasks. Familiar with the use of database applications.

  • Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff.

  • Ability to effectively provide reference assistance and instruction services.

  • Demonstrates strong verbal and written communication and interpersonal skills working effectively with diverse cultures, interpersonal styles , abilities, and background.

  • A bility to successfully lead programs and give presentations.

  • Uses problem solving skills in determining priorities, finding timely solutions to departmental or system-wide issues .

  • Service oriented with the ability to establish and maintain effective relationships with staff and the public.

  • Successfully supports and/or collaborates on projects and programs with staff members .

  • Demonstrates willingness to learn the developmental stages of children and enjoys working with children.

  • Takes responsibility for consistent completion and follow-up on all tasks.

  • Responsive to change and demonstrates adaptability .

  • Maintains a positive approach while doing daily tasks and when faced with adversity .

  • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.
    

  
  
  

  EDUCATION / EXPERIENCE / QUALIFICATIONS

  • Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.

  • Bilingual proficiency a plus .

  PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Communicate with staff and customers in person , via email, and over the phone .

  • May require either being in a stationary position or moving about for prolonged periods .

  • Moves equipment or library materials weighing up to 35 lbs .

  • Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations .

  DETAILS

  The benefits of this position at the Naperville Public Library include:

  • Annual Vacation Accrual: 2 weeks per year.
  • Holidays: 7 days per year.
  • Annual Sick Accrual: 12 days per year.
  • Up to 5 Personal Days per calendar year prorated based on the hiring date.
  • Illinois Municipal Retirement Fund (Pension Plan).
  • 12 weeks paid parental leave.
  • Training and development opportunities.

  
  
  

  *WORK SCHEDULE

  
  

  Monday 5 - 9 p.m.

  Tuesday OFF

  Wednesday 8:30 a.m. - 5 p.m.

  Thursday 9 a.m. - 1 p.m.

  Friday OFF

  
  

  1 weekend/mo.

  Friday 5 - 9 p.m.

  Saturday 8:30 a.m. - 5 p.m.

  Sunday 1 - 5 p.m.

  
  

  
  

  *Schedule may change

  
  

  To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)

• About the company

  Naperville Public Library supports all residents of Naperville in their lifelong pursuit of learning, enjoyment and inspiration by providing excellence in public library services, resources and programs.

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