Liberty Mutual Insurance

Claims Officer, Healthcare Claims

Pay103,400.00 - 192,700.00 / year
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 64339

      Pay Philosophy

      The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.


      With minimal supervision, independently handles a book of specialty lines claims throughout the entire claim's life cycle. Responsible for conducting investigations, setting adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within the established authority limits for the line of business.

      If the selected candidate lives within a 50 mile radius of one of our GRS office locations, then the selected candidate must be prepared to come into the office two days/month. This policy is subject to change.


      • Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition.
      • Utilizes CMS to document claims and to diary future events or follow-up.
      • Within prescribed settlement authority, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy.
      • Makes recommendations to set reserves at appropriate level for claims outside of authority level.
      • Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting.
      • Manages the litigation process through the retention of counsel.
      • Adheres to the line of business litigation guidelines to include budget, bill review and payment.
      • Pro-actively manages the case resolution process.
      • Actively participates in mediations and arbitrations, as well as negotiation discussions within limit of settlement authority. Participates in the claims audit process.
      • Provides claims marketing services by meeting with brokers, risk managers and reinsurers.
      • As required, maintains insurance adjuster licenses.


      • Bachelors' and/or advanced degree
      • 10 + years claims experience, with at least 5 years within a technical specialty
      • Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge
      • Functional knowledge of law and insurance regulations in various jurisdictions
      • Demonstrated superior verbal and written communications skills
      • Highest level of advanced analytical, decision making and negotiation skills

      Preferred Qualifications:

      • At least five years of complex medical malpractice claims handling experience.
      • National medical malpractice claims handling experience.

      About Us

      At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

  • About the company

      At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow. We’ve spent more than 100 years creating innovative insurance products, services, ideas and technologies to meet the world’s ever-changing needs—breaking away from old mindsets and thinking outside of traditional insurance roles. Why? Because we’re committed to transforming our industry in order to create peace of mind for our customers.