• Job Description

  Req#: 7453833
  Employer Industry: Financial Services Marketplace
  
  Why consider this job opportunity:
  - Compensation of $20.00 per hour
  - Opportunity for career advancement within the Client Success Team
  - Work in a supportive and collaborative environment
  - Engage in a role that combines customer service and problem-solving
  - Contribute to a mission focused on ethical lending and insurance practices
  - Chance to be part of a company that values transparency and customer empowerment
  
  What to Expect (Job Responsibilities):
  - Respond to a high volume of inbound client inquiries via phone, live chat, and email
  - Complete outbound calling campaigns to assist clients with their loan requests
  - Identify client needs and guide clients in using specific site features
  - Communicate trends impacting agent and client experience to Client Success Management
  - Assist team members with questions and issues through internal communication
  
  What is Required (Qualifications):
  - A Bachelor’s degree (preferred, but experience may be considered in place of a degree)
  - 1-3 years of customer service experience, ideally in a high-volume call center environment
  - Experience using CRM tools, such as Salesforce (preferred)
  - Highly proficient in basic computer software and navigation, including SaaS applications
  - Must be patient, courteous, energetic, and empathetic in both verbal and written communication
  
  How to Stand Out (Preferred Qualifications):
  - Strong customer-focused mindset with a desire to help clients succeed
  - Ability to identify patterns in client issues and take initiative to resolve them
  - Excellent problem-solving skills and critical thinking abilities
  - Team-oriented attitude, thriving in a collaborative setting
  - Previous experience in financial services or related fields
  
  #FinancialServices #CustomerSuccess #CareerOpportunity #ProblemSolving #ClientSupport
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Credible is the best way to save money on refinancing student loans, private student loans and personal loans. Easily compare top lenders and find low rates in minutes.

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