• Job Description

  Req#: 1011167
  Who We Are
  
  Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad technology, advanced analytics and expert services that give advertisers unparalleled advantages. Our technology enables both advertisers and our own experts to create customized advertising programs that consistently increases sales, saves time in campaign creation and optimization, and delivers consistent campaign performance. By providing advertisers with flexibility and transparency in how they want to utilize the best of AI and human intelligence, we empower them to customize the level of automation and granularity of their advertising strategies.
  
  Our Values
  
  Our core values are the foundation of our culture and the driving force behind our innovative approach to retail media advertising.
  
  • Humble Excellence: Humility is the cornerstone of excellence. We emphasize respect for clients and stakeholders, aiming to educate, serve and foster strong relationships.
  • Always Learning Mindset: Continuous adaptation and a growth mindset are crucial to our team, as there's always more to learn and new ways to innovate.
  • Extreme Accountability: Everyone is expected to take full ownership, ensuring communication of any obstacles while delivering results.
  • Diverse Thinking: While expertise in Amazon Ads is valued, we also prioritize diversity in experiences, including backgrounds from brand, agency, tech and other industries.
  • Customer Obsession: A relentless commitment to understanding and prioritizing our clients' needs, ensuring exceptional service and value at every touchpoint to drive innovation and foster loyalty.
  
  
  Position Overview
  
  The Client Success Specialist role involves nurturing and growing relationships with a designated portfolio of Xnurta clients. As the primary contact for our clients, you will collaborate closely with various internal teams, including Customer Success, Product, and Sales, to ensure client needs are met promptly and effectively. Your responsibilities include addressing and resolving client inquiries and issues, while leveraging exceptional client management skills to drive positive results in a fast-paced setting. Additionally, as our department grows and new Customer Success strategies are introduced, you will contribute significantly to the development, optimization, and implementation of internal procedures and workflows.
  
  Key Responsibilities
  
  • Client Relationship Management: Build and maintain strong relationships with clients, acting as their advocate and primary resource for support and product knowledge.
  • Onboarding and Training: Guide clients through the onboarding process, providing training and resources to ensure they are well-equipped to use our products effectively.
  • Proactive Support: Monitor client accounts to identify potential issues, provide timely solutions, and conduct regular check-ins to ensure satisfaction.
  • Feedback Loop: Gather client feedback and insights to inform product team of development opportunities and improvements, ensuring their voices are heard.
  • Cross-Functional Collaboration: Work closely with sales, product, and support teams to address client needs and enhance the overall client experience.
  • Performance Tracking: Track client engagement metrics and usage data to identify opportunities for growth and improvement.
  • Client Education: Maintain client awareness of Xnurta's latest features, allowing them to maximize their potential.
  • Problem Resolution: Address and resolve client inquiries and issues efficiently, ensuring a positive client experience at all times.
  
  
  Qualifications
  
  Bachelor's degree in Business, Communication, or a related field preferred.
  
  2+ years of experience with Amazon Ads or general Ad tech
  
  Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.
  
  Problem-solving mindset with a proactive approach to client support.
  
  Ability to work independently and collaboratively in a fast-paced environment.
  
  Strong organizational skills and attention to detail.
  
  What We Offer
  
  • Competitive salary and benefits package.
  • A supportive and inclusive work environment.
  • Unlimited PTO
  
  JOB CODE: 1000079

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