NTT DATA
Clinical Help Desk Support - REMOTE
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Job Description
- Req#: 347888
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Full comprehensive benefits package starting from your first day of employment
- Opportunity for career advancement and growth within the organization
- Shift flexibility required, including nights, weekends, and holidays
- Work in a supportive and dynamic call center environment
- Engage with a diverse range of healthcare applications and clients
What to Expect (Job Responsibilities):
- Handle inbound customer calls regarding clinical applications such as Epic, Cerner, McKesson, and Meditech
- Track and document incidents, ensuring timely closure or escalation of tickets
- Drive resolution of incidents on a 24/7 service desk
- Maintain a quiet, private workspace with high-speed internet
- Lift up to 25 lbs for equipment setup when necessary
What is Required (Qualifications):
- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required
- Ability to remain at designated workspace for 8 to 10-hour shifts
- Proficient typing and English language skills, both verbal and written
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Demonstrated service philosophy in interactions with clinicians and colleagues
- Strong listening capabilities to fully understand caller’s needs/requests
- Exceptional ability to work optimally in a fast-paced environment
#HealthcareServices #CallCenter #CareerOpportunity #TechnicalSupport #ServiceDesk
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
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