• Job Description

  Req#: C9302-26-0143?language=en&page=196&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for an experienced, motivated & enthusiastic Consultant PA to join our Medical Secretarial Team.

  The position is 27 hours per week, working at our Platt Bridge site. After a period of training, hybrid working (a combination of office days and working from home days) may be considered, please note this is not a fully remote role.

  This interesting & varied role requires you to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. Good communication skills & the ability to deal with confidential & sensitive issues in a professional manner are essential.

  Candidates should hold an AMSPAR Diploma Qualification & RSA Level III in typewriting &/or medical audio transcription or be able to demonstrate experience in a similar role.

  When completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.

  Please also indicate all of the specialities that you have experience of typing for, where applicable.

  PREVIOUS APPLICANTS NEED NOT APPLY

  Main duties of the job

  You will be working within a small team, managing office administration for the Consultant(s), junior doctors & Specialist Nurses they support, providing an efficient & effective PA service. You will act as the first point of contact for all forms of communication for the Consultant(s) & their team(s) & will be expected to organise & prioritise their own workload

  The post holder will work with other Consultant PA's to ensure office administration for all the relevant consultants is covered. Supporting other Consultant PA teams, when required, & provide mentorship support to the Clinical Secretaries linked to their team.

  Experience in using Microsoft office software is essential. Experience of utilising digital dictation, creating spreadsheets and scheduling of clinic/theatre lists is desirable.

  About us

  Choose Well - Choose WWL

  Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy paties'. We have a recognised track record in staff engagement and living our values.

  WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

  Details

  Date posted

  26 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £27,485 to £30,162 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  302-26-7741881S-A

  Job locations

  Platt Bridge Health Centre

  Rivington Avenue

  Wigan

  WN2 5NG

  
  

  Job description

  Job responsibilities

  The main duties of this role are

  • Providing a complete PA service including word processing, filing, audio typing, photocopying and the composition of letters. Prepares responses and requests for the Consultant and designated medical staff as appropriate.
  • Distributing and prioritising incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information.
  • Undertaking administrative work at the request of the consultant or their team.
  • Attending outpatient clinics and ward rounds as necessary and where appropriate.
  • Providing the first point of contact for written and telephone enquiries, some of which may be sensitive, on behalf of the Consultant and their team, using judgement to establish the validity and priority of the contact.
  • When notified of Consultants leave, ensure appropriate action is taken with regard to cancelling/reducing clinics and re-evaluating/rescheduling appointments in Consultants diary where appropriate.
  • The production and distribution of patient/procedure lists, e.g. admissions, arranging and co-ordinating Domiciliary visits and assessments, theatre, outpatient procedures within the required timescales.
  • Maintaining close working relationships between Consultant and patient where appropriate.
  • Organising and co-ordinate multidisciplinary team meetings, arrange venue and take minutes where appropriate.
  • Ensuring timely responses to Medico-legal reports/Insurance reports.
  • Introducing and implementing new practices to enhance service development, i.e. developing protocols and procedures for improved patient services.
  • Supervising new PAs/secretaries/support staff and work experience students ensuring an effective office system is maintained.
  • Compiling and distributing medical staff rotas and liaising with medical staffing about annual leave/sick leave arrangements where applicable.
  • Ensuring all results of investigations are brought to the attention of the medical staff to be signed and uses own judgement and experience to highlight any that may need urgent action.
  • Maintaining a diary of appointments and information relevant to medical staff.
  • Ensuring accurate and up-to-date information for the Trusts waiting list requirements.
  • Ensuring adequate supply of stationery and equipment.
  • Developing office, PA and secretarial practices to continually improve service delivery.
  • Assisting colleagues in providing cross cover for the work of absent PAs, including across sites, when necessary.
  • Preparation of induction packs for Junior Doctors.
  • Administration of duties in relation to new policies i.e. 18 week pathway inter provider transfer documentation, choose and book administration and patient choice bookings. Provide training to other staff, as appropriate, in relation to this requirement.
  • Migration to digital dictation systems and re-organisation of workload to meet performance standards.
  • The post holder is expected to act independently within occupational guidelines and decide when it is necessary to refer to their Manager.
  • The post holder should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times.

  Job description

  Job responsibilities

  The main duties of this role are

  • Providing a complete PA service including word processing, filing, audio typing, photocopying and the composition of letters. Prepares responses and requests for the Consultant and designated medical staff as appropriate.
  • Distributing and prioritising incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information.
  • Undertaking administrative work at the request of the consultant or their team.
  • Attending outpatient clinics and ward rounds as necessary and where appropriate.
  • Providing the first point of contact for written and telephone enquiries, some of which may be sensitive, on behalf of the Consultant and their team, using judgement to establish the validity and priority of the contact.
  • When notified of Consultants leave, ensure appropriate action is taken with regard to cancelling/reducing clinics and re-evaluating/rescheduling appointments in Consultants diary where appropriate.
  • The production and distribution of patient/procedure lists, e.g. admissions, arranging and co-ordinating Domiciliary visits and assessments, theatre, outpatient procedures within the required timescales.
  • Maintaining close working relationships between Consultant and patient where appropriate.
  • Organising and co-ordinate multidisciplinary team meetings, arrange venue and take minutes where appropriate.
  • Ensuring timely responses to Medico-legal reports/Insurance reports.
  • Introducing and implementing new practices to enhance service development, i.e. developing protocols and procedures for improved patient services.
  • Supervising new PAs/secretaries/support staff and work experience students ensuring an effective office system is maintained.
  • Compiling and distributing medical staff rotas and liaising with medical staffing about annual leave/sick leave arrangements where applicable.
  • Ensuring all results of investigations are brought to the attention of the medical staff to be signed and uses own judgement and experience to highlight any that may need urgent action.
  • Maintaining a diary of appointments and information relevant to medical staff.
  • Ensuring accurate and up-to-date information for the Trusts waiting list requirements.
  • Ensuring adequate supply of stationery and equipment.
  • Developing office, PA and secretarial practices to continually improve service delivery.
  • Assisting colleagues in providing cross cover for the work of absent PAs, including across sites, when necessary.
  • Preparation of induction packs for Junior Doctors.
  • Administration of duties in relation to new policies i.e. 18 week pathway inter provider transfer documentation, choose and book administration and patient choice bookings. Provide training to other staff, as appropriate, in relation to this requirement.
  • Migration to digital dictation systems and re-organisation of workload to meet performance standards.
  • The post holder is expected to act independently within occupational guidelines and decide when it is necessary to refer to their Manager.
  • The post holder should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times.

  Person Specification

  Additional Information

  Essential

  • Able to work on other trust sites as required
  • Demonstrates a willingness to change as the role evolves
  • Willing to meet the performance criteria set out in the job description and undertake personal and professional development.
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
  • Motivated and pro-active

  Knowledge

  Essential

  • Medical terminology in at least one specialty
  • Understanding of 18 weeks, CAB and how role fits with these initiatives
  • Information Governance and Data Protection

  Desirable

  • Knowledge of medical terminology within more than one specialty
  • Knowledge of patient administration systems including Electronic Patient Record

  Skills

  Essential

  • Demonstrate working as a team member
  • Demonstrate prioritising workload effectively
  • Ability to communicate in a clear and concise manner
  • Able to work within tight time frames and to deadlines
  • Able to use tact and empathy when handling patient calls

  Desirable

  • Ability to type more than 40 - 50 words per minute with an accuracy rate of at least 90 -95%

  Qualifications

  Essential

  • AMSPAR Diploma or equivalent experience of providing a PA/secretarial service
  • RSA III typing or equivalent qualification/expereince

  Desirable

  • Shorthand Qualification
  • ECDL
  • AMSPAR Certificate in medical terminology, or equivalent / proven relevant experience

  Experience

  Essential

  • Diary Management
  • Drafting Correspondence
  • Answering telephone enquiries
  • Audio typing
  • Minute taking
  • Microsoft Word, Excel and Outlook on a regular basis
  • Experience of monitoring quality of transcriptions

  Desirable

  • Experience of utilising digital dictation systems
  • Experience of managing stationary and stock levels
  • Experience of handling medico-legal reports and insurance claims
  • Experience of scheduling and rescheduling clinic lists on behalf of a consultant
  • Experience of training/mentoring new staff within own work area.

  Person Specification

  Additional Information

  Essential

  • Able to work on other trust sites as required
  • Demonstrates a willingness to change as the role evolves
  • Willing to meet the performance criteria set out in the job description and undertake personal and professional development.
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
  • Motivated and pro-active

  Knowledge

  Essential

  • Medical terminology in at least one specialty
  • Understanding of 18 weeks, CAB and how role fits with these initiatives
  • Information Governance and Data Protection

  Desirable

  • Knowledge of medical terminology within more than one specialty
  • Knowledge of patient administration systems including Electronic Patient Record

  Skills

  Essential

  • Demonstrate working as a team member
  • Demonstrate prioritising workload effectively
  • Ability to communicate in a clear and concise manner
  • Able to work within tight time frames and to deadlines
  • Able to use tact and empathy when handling patient calls

  Desirable

  • Ability to type more than 40 - 50 words per minute with an accuracy rate of at least 90 -95%

  Qualifications

  Essential

  • AMSPAR Diploma or equivalent experience of providing a PA/secretarial service
  • RSA III typing or equivalent qualification/expereince

  Desirable

  • Shorthand Qualification
  • ECDL
  • AMSPAR Certificate in medical terminology, or equivalent / proven relevant experience

  Experience

  Essential

  • Diary Management
  • Drafting Correspondence
  • Answering telephone enquiries
  • Audio typing
  • Minute taking
  • Microsoft Word, Excel and Outlook on a regular basis
  • Experience of monitoring quality of transcriptions

  Desirable

  • Experience of utilising digital dictation systems
  • Experience of managing stationary and stock levels
  • Experience of handling medico-legal reports and insurance claims
  • Experience of scheduling and rescheduling clinic lists on behalf of a consultant
  • Experience of training/mentoring new staff within own work area.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

  Address

  Platt Bridge Health Centre

  Rivington Avenue

  Wigan

  WN2 5NG

  
  

  Employer's website

  http://www.wwl.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

  Address

  Platt Bridge Health Centre

  Rivington Avenue

  Wigan

  WN2 5NG

  
  

  Employer's website

  http://www.wwl.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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