Advance Auto Parts
Contact Center Agent – Digital Support (Chat, Email, SMS)
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Job Description
- Req#: R-0563462
Employer Industry: Automotive Retail
Why consider this job opportunity:
- Salary up to $17.00 per hour
- Opportunity for growth and promotion within the organization
- Comprehensive health, dental, vision, and prescription drug insurance
- 401k Retirement Savings Plan with competitive company match
- Positive work environment with special recognition awards
- Employee discount program and various paid leaves available
What to Expect (Job Responsibilities):
- Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy
- Guide customers through online shopping, troubleshoot website issues, and resolve post-order concerns
- Manage multiple conversations simultaneously while maintaining quality and accuracy
- Document all interactions in the case management system and follow up on outstanding issues
- Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction
What is Required (Qualifications):
- High school diploma or General Education Degree (GED)
- Minimum of 2 years related experience and/or training or equivalent combination of education and experience
- Excellent written communication skills with attention to tone and grammar
- Ability to multitask across multiple digital channels effectively
- Typing speed of at least 30 WPM for rapid response handling
How to Stand Out (Preferred Qualifications):
- Prior experience in chat/email support
- Call center or customer service experience
- Bilingual in French/English or Spanish/English
- Automotive knowledge
- ASE certification preferred
#AutomotiveRetail #CustomerService #CareerOpportunity #CompetitivePay #HealthBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operate more than 5,100 stores across the United States, Canada, Puerto Rico and the Virgin Islands under four brands, Advance Auto Parts, Carquest Auto Parts, WORLDPAC and Autopart International.
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