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Critical Response Team Specialist - Remote Optional


Pay$19.15 / hour
LocationWest Bend/Wisconsin
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: CRITI001623
      Employer Industry: Self-Defense and Member Support

      Why Consider this Job Opportunity:
      - Starting hourly wage up to $19.15+
      - Bonus-eligible for company incentive plan
      - Paid training provided, combination of virtual and in-person
      - Opportunity for growth and development within a nationally recognized organization
      - Fun, fast-paced, and rewarding work environment
      - Nationally recognized as a top workplace with multiple awards

      What to Expect (Job Responsibilities):
      - Provide immediate member support over the phone, partnering with internal and external stakeholders
      - Remain available and accessible to members via phone for the entire shift
      - Advocate for members involved in lawful self-defense incidents
      - Prepare incident reports and provide detailed notes to colleagues
      - Provide holistic care to members addressing various needs

      What is Required (Qualifications):
      - High School diploma or equivalent
      - Prior work history in customer service and/or sales
      - Strong computer navigation skills and proficiency in software
      - Ability to maintain confidentiality and handle sensitive information
      - Strong listening skills and effective communication abilities

      How to Stand Out (Preferred Qualifications):
      - Experience in managing complex, confidential, and sensitive information by phone
      - Familiarity with Microsoft Suite, Salesforce, and Google Workspace
      - Demonstrated ability to prioritize and manage multiple projects
      - Strong problem-solving skills and attention to detail
      - Demonstrated core values aligned with those of the employer

      #MemberSupport #CustomerService #CareerGrowth #BonusEligible #TopWorkplace

      At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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