• Job Description

  Req#: 17677

  The Customer Project Manager at Nokia is essential for delivering successful customer projects that align with our commitment to innovation and excellence in telecommunications. By managing complex projects within defined scopes, budgets, and timelines, you ensure high customer satisfaction and operational efficiency. Your role directly contributes to Nokia's broader mission of connecting people and enriching lives through advanced technology. You'll lead cross-functional teams, engage with customers, and apply best practices to achieve project goals, making a significant impact on customer relationships and project outcomes while driving Nokia's vision forward.

  Qualifications

  You have:

  • 8+ years of project management experience, preferably in the telecommunications industry
  • Advanced skills in managing complex, multiyear technology projects
  • Experience leading IP Network integration projects across requirements, design and deployment and traffic migration
  • Experience managing multiple integrated workstreams to deliver required solutions part of a broader program of work
  • Expertise in customer relationship management during project delivery

  It would be nice if you also had:

  • Experience with change management processes and tools, as well as familiarity with PM@Nokia methodology and Nokia Mode of Operation (MoO)
  • Knowledge of financial forecasting and budget management in projects, and certification in project management (e.g., PMP, PRINCE2))

  Responsibilities

  • Lead customer projects ensuring successful delivery within defined scope, budget, schedule, and quality.
  • Manage cross-functional project teams, assigning tasks and monitoring performance to meet contractual obligations.
  • Act as the primary point of contact for customers, building strong relationships and addressing concerns throughout the project lifecycle.
  • Develop and maintain detailed project plans, adapting to changes while ensuring alignment with Nokia’s operational guidelines.
  • Conduct thorough risk management, identifying potential issues and implementing mitigation strategies to enhance project success.
  • Drive continuous improvement initiatives, focusing on quality enhancement and customer satisfaction metrics.
  • Facilitate effective communication with all stakeholders, providing timely updates and ensuring transparency in project progress.
  • Oversee project closure processes, including contractual requirements, post-evaluation, and documentation of lessons learned.

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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