Remote Jobs
Customer Service Representative - Part-Time (Remote)
This job is now closed
Job Description
- Req#: 177
- Handle incoming calls, chats, and emails for multiple client accounts
- Follow step-by-step processes to resolve customer issues
- Log all interactions in Frontline Connection CRM
- Gather, verify, and document caller information accurately
- Provide professional, patient, and solutions-oriented support
- Strong troubleshooting skills and ability to stay calm under pressure
- Excellent written and verbal communication
- Comfortable multitasking across multiple screens and tools
- Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)
- Training attendance is 100% mandatory - no exceptions
- Open availability (24/7); schedules will be assigned after training
- Previous Customer Service experience (high call volume preferred)
- Strong communication and de-escalation skills
- Excellent attention to detail and ability to multitask
- Basic technical ability (install/uninstall programs, troubleshoot equipment)
- Prior Call Center or remote work experience
- Basic Technical Support experience
- Orientation: Tuesday, November 4, 2025 - 7:00 a.m. to 2:30 p.m. PST
- Training: Approximately 1.5 weeks, Monday-Friday - 7:00 a.m. to 2:30 p.m. PST
- Reports To: Team Supervisor
- Dual monitors (your computer counts as one, plus one additional monitor)
- Minimum 8 GB RAM
- Must use an Ethernet cable (RJ-45) - hardwired connection required during interview and work hours
- Download speed: 20 Mbps or higher
- Upload speed: 10 Mbps or higher
- Ping: 20 MS or lower (no exceptions)
- Connection must be hardwired (Ethernet
- High-quality USB headset
- Camera required during interview and training (no camera needed once you receive your regular schedule)
- Ethernet connection proof:
- Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
- Speed test results:
- Use speedtest.net
and ensure Ping ≤ 20 ms.
- Use speedtest.net
- RAM verification:
- Open System Information and take a screenshot showing at least 8 GB RAM.
- Some benefits are subject to eligibility requirements, including employment term and other factors.
- Frontline Group is a W2 employer (we do not hire independent contractors).
Remote Customer Service Representative - Part-Time
Location: Remote
Pay: $15/hour
Type: Permanent, Part-Time (approximately 25-30 hours per week) with the potential to transition to full-time
About the Role
We're looking for motivated individuals to join our Blended Support Team at Frontline Call Center!
If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home - this could be the perfect fit.
Job Responsibilities
Key Qualifications
Required Qualifications
Schedule & Training
Work Setup Requirements:
Computer
Internet
Accessories
How to Apply
Submit your application with the following screenshots uploaded:
All technical requirements will be verified during the interview.
Spots are limited - apply as soon as possible if interested!
Additional InformationAbout the company
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