HireTalent
Customer Service Support Level 2
This job is now closed
Job Description
- Req#: 26-02476
Duties:
Determines and schedules orders according to urgency.
Order entryContacts outside sales force and/or customers to resolve questions, pricing, or missing data on orders.
Resolve customer complaints and issues via phone, email.
Reach out to customers to verify and update account information.
Taking customer calls for US and Canada thru Call Center
Greet customers warmly and ascertain problems or reason for calling.
Assist with placement of orders, cancelling orders, return requests and/or warranties issues.
Suggest solutions when a product is out of stock – substitutions.
Attempt to persuade customer to reconsider cancellation.
Assist customers on how to use B2B portals.
Work with MPR Controllers and/or Shipping to make sure we meet the customer’s demand.
Issue RMAs
Back-up for Canada Customer Care
Other duties as assigned by the Customer Service Manager.
Applies acquired job skills and company policies and procedures to complete assigned tasks. Normally follows established procedures on routine work, requires instructions only on new assignments. Legal authorization to work in the US is required. client will not sponsor individuals for employment visas, now or in the future, for this job opening.
1-2 years customer service experience
Applies acquired job skills and company policies and procedures to complete assigned tasks.About the company
HireTalent is an executive search firm and temporary staffing solutions provider that specializes in providing direct-hire, contract-to-hire, MSP staffing, Vendor Neutral Program staffing, and consulting services to clients at a national level.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
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