• Job Description

  Req#: 12370
  Introduction
  
  The Division of Medicaid Services (DMS) is filling multiple Income Maintenance Specialist - Call Center Customer Service Specialist (IMS) positions at Milwaukee Enrollment Services (MilES) . MilES is located at 6055 N. 64th Street, Milwaukee and at UMOS 2701 S. Chase Ave., Milwaukee with free on-site parking and access to the bus line. MilES serves residents of Milwaukee County to determine eligibility for Medicaid, BadgerCare Plus, FoodShare, and other income maintenance assistance programs.
  
  As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package , including:
  • 3.5 weeks of vacation, 9 paid holidays and ample sick time.
  • Top rated health plan options starting at $39/month for single plans and $97/month for family plans, after 2 months of state service.
  • Participation in the Wisconsin Retirement System, which is considered among the best in the country!
  • Public Service Loan Forgiveness Program employer.
  Click here to see what working for the State of Wisconsin is all about!
  
  Position Summary
  
  This is a high volume call-center environment, providing information and referrals to Milwaukee County residents inquiring about available economic assistance benefits. High-volume case management duties are carried out over the phone or occasionally in person for applicants and/or recipients of Medical Assistance, BadgerCare Plus, Child Care, FoodShare, W-2 and other economic assistance programs.
  
  Your must assess a range of factors to apply complicated federal, state, and local policies to accurately determine program eligibility. A variety of complex computer systems are used in determining program eligibility and in managing cases. Excellent verbal and written communication skills are required when speaking with clients, reviewing documents, interpreting policies, and processing cases. Math and critical thinking skills are essential in this position.
  
  Salary Information
  
  Pay starts at $25.25 per hour and is based on experience, plus excellent benefits. A 12-month probation is required.
  
  This position is in pay schedule and range 12/64. Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction.
  
  Job Details
  
  All applicants who may be appointed will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
  
  DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.
  
  Note: Newly hired IMS must successfully complete the paid training class. The hours of the training class are 8:00 am - 4:30 pm, Monday through Friday. The training class is a combination of in-person and remote training, requiring on-site attendance between two and five days per week. Attendance in the training class is mandatory. No requests for time off will be approved during training.
  
  After training the IMS will report to a Milwaukee office on a scheduled rotation. Most IMS staff are assigned a schedule between 20% to 100% in the office. This schedule may change based on operational needs.
  
  Employees must have access to secure high-speed internet to work remotely. Mileage reimbursement to the employee's headquarter location is not provided.
  
  Qualifications
  
  Minimally qualified applicants will have all of the following:
  • Experience providing customer service
  • Experience collecting information and maintaining electronic records
  • The ability to perform basic math calculations (addition, subtraction, multiplication, division)
  Well-qualified applicants will also have experience in one or more of the following:
  • Working in a call center
  • Handling confidential or sensitive information securely
  • Interpreting and applying policies in decision-making
  For a guide on developing your resume and what should be included, click here .
  
  How To Apply
  
  Applying is easy! Click "Apply for Job" to start the application process. Sign in to your account or click "Register Now" to create an account before applying for the job. Follow the steps outlined in the application process and submit your application.
  
  Helpful Tips:
  • Once an application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline.
  • You may want to save a copy of the job posting for referencing after the deadline.
  Submitted materials will be evaluated by a panel of job experts according to the qualifications above. Please monitor your email for communications related this position. Current or former permanent, classified, state employees must complete the online application process to be considered.
  
  If viewing through an external site, please apply directly at Wisc.Jobs .
  
  DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
  
  Veterans are encouraged to apply. For complete information on veterans' hiring programs with the WI Department of Veteran's affairs, click here .
  
  For questions, please contact Stacy Koenig at DHSBHRMILES@dhs.wisconsin.gov .
  
  For technical assistance and general information, please see Frequently Asked Questions .
  
  Deadline to Apply
  
  The deadline to apply is November 21, 2023 at 11:59 p.m.

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