• Job Description

  Req#: 6348
  Employer Industry: IT Services
  
  Why consider this job opportunity:
  - Salary range between $70,000 - $80,000
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to work closely with senior stakeholders and influence client success
  - Engage in proactive client relationship management to drive measurable value
  - Opportunity to represent the customer's perspective internally and shape product enhancements
  
  What to Expect (Job Responsibilities):
  - Build and sustain trusted, long-term partnerships with clients as a strategic advisor
  - Guide new clients through a structured onboarding journey, ensuring effective training and alignment with success outcomes
  - Capture customer feedback and collaborate with internal teams to enhance client value
  - Monitor client engagement and usage trends to proactively address challenges
  - Partner with Sales on renewal cycles and identify opportunities for expansion
  
  What is Required (Qualifications):
  - Minimum of 2-5 years of experience in customer success, account management, or a related field, preferably in the IT industry
  - Bachelor’s Degree is preferred or equivalent experience
  - Excellent verbal and written communication skills for building rapport with clients
  - Strong analytical and problem-solving skills with a proactive approach
  - Ability to work collaboratively with cross-functional teams
  
  How to Stand Out (Preferred Qualifications):
  - Knowledge of Salesforce and Microsoft 365
  - Familiarity with tools like Gainsight or ChurnZero
  - Willingness to travel within the U.S. to visit key customers (10% travel)
  
  #ITServices #CustomerSuccess #CareerOpportunity #CompetitivePay #ClientManagement
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  IDC examines consumer markets by devices, applications, networks, and services to provide complete solutions for succeeding in these expanding markets.

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