• Job Description

  Req#: REQ-2025-328
  Employer Industry: Business Process Outsourcing (BPO) for HR, Payroll, and Finance
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Work in a values-based culture that rewards innovative thinking and collaboration
  - Up to 30% travel, offering opportunities to engage with clients directly
  - Chance to make a significant impact on customer satisfaction and service adoption
  - Competitive benefits and professional development opportunities available
  
  What to Expect (Job Responsibilities):
  - Manage overall customer relationships to ensure satisfaction with products and services
  - Act as a trusted advisor, establishing relationships that drive customer success
  - Develop and implement success plans outlining critical success factors and metrics
  - Monitor and facilitate customer adoption of services and technology solutions
  - Address and resolve escalated customer challenges in a timely manner
  
  What is Required (Qualifications):
  - 2-5 years of experience in a customer-facing services role, such as consulting or account management
  - Proven ability to build strong relationships with customers at the executive level
  - Excellent verbal and written communication skills, including experience leading meetings and webinars
  - Bachelor’s degree or equivalent experience required
  - Strong organizational and time management skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience in the service industry is a plus
  - Passion for a targeted customer focus and problem-solving capabilities
  
  #CustomerSuccess #BusinessProcessOutsourcing #CareerGrowth #CustomerSatisfaction #ProfessionalDevelopment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Offering deployment, consulting, and in-application payroll, benefits and application management services (AMS)

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