• Job Description

  Req#: 4860
  Employer Industry: Work and Resource Management Solutions
  
  Why consider this job opportunity:
  - Unplugged Days: 4 company-wide paid days off per year to recharge and relax
  - Generous PTO offerings (region dependent)
  - Competitive benefits plans tailored to support employees at every life stage, including parental leave and wellness support
  - Employee Referral bonus program
  - Flexible work hours/environment to enhance work-life balance
  - Opportunity to join a collaborative global team focused on innovation and career growth
  
  What to Expect (Job Responsibilities):
  - Build trusted advisor relationships with key stakeholders, articulating the value of the employer's solutions to align with customer goals
  - Develop and monitor customer success plans to drive adoption, expansion, and long-term growth of products
  - Ensure customer advocacy, retention, and growth by providing positive experiences and timely issue resolution
  - Maintain up-to-date customer contacts and gather feedback to inform product development and improve satisfaction
  - Collaborate with internal teams to strategize customer success, mitigate risks, and ensure alignment with objectives
  
  What is Required (Qualifications):
  - Bachelor’s degree (BA/BS)
  - 5-10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting
  - Experience in Project Portfolio Management (PPM) or Professional Services (PS) using PPM or PSA solutions with waterfall and/or agile methodologies
  - Proven success driving customer outcomes with enterprise clients
  - Excellent communication and interpersonal skills with experience working with C-level executives
  
  How to Stand Out (Preferred Qualifications):
  - Experience implementing PPM, PSA, or Lean-Agile solutions
  - Familiarity with Customer Success best practices and CRM technologies
  - SAFe Agilist certification and experience with the employer's product
  - Proficient in MS PowerPoint with strong presentation skills
  - Self-starter able to thrive in a fast-paced, dynamic environment
  
  #WorkManagement #CustomerSuccess #CareerGrowth #RemoteWork #Innovation
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Planview is a global enterprise software company headquartered in Austin, Texas.

Notice