Remote Jobs
Customer Success Manager
What's your preference?
Job Description
- Req#: 744000110238745
Employer Industry: Recruitment Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with equitable compensation practices
- Supportive and collaborative work environment
- Chance to make a positive impact on client relationships and customer success
- Remote-friendly culture that promotes work-life balance
- Access to ongoing training to maintain deep product and solution expertise
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for a portfolio of large enterprise customers, managing retention, growth, and value realization
- Oversee the end-to-end customer lifecycle, including adoption, value delivery, renewal readiness, and expansion opportunities
- Prepare customers for renewal by articulating value delivered and outcomes achieved through executive-ready presentations
- Develop and execute account growth strategies, identifying upsell and cross-sell opportunities aligned with customer goals
- Collaborate with cross-functional teams to ensure customers achieve desired outcomes while managing expectations
What is Required (Qualifications):
- 5+ years of experience in a B2B client-facing role (customer success, professional services, sales, or account management)
- Demonstrated technical acumen in supporting customer implementation and optimization of SaaS solutions
- Strong understanding of recruitment and talent management, with experience in HRIT preferred
- Proven ability to use data to identify opportunities and communicate value to customers
- Exceptional time management and communication skills
How to Stand Out (Preferred Qualifications):
- Experience with SaaS solutions such as Salesforce, ServiceNow, SAP, Workday, and/or customer success platforms
- Strong data literacy with the ability to analyze core talent acquisition metrics
- Previous experience in process improvement and service excellence
#RecruitmentTechnology #CustomerSuccess #CareerGrowth #RemoteWork #SaaS
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.