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Job Description
- Req#: 0ad6196d-0e97-4e2f-b38d-db544f8f346c
Employer Industry: Creator Monetization Platform
Why consider this job opportunity:
- Remote working with full flexibility during assigned weekend hours
- Unlimited holiday (pro-rata) to support work-life balance and well-being
- Opportunity to be part of a high-growth platform redefining the creator economy
- Work with a mission-driven team focused on supporting creators worldwide
- Culture built on transparency, ownership, innovation, and care
- Opportunities for professional growth and contribution to the platform's development
What to Expect (Job Responsibilities):
- Respond to customer queries from creators and fans via live chat and email
- Provide timely, thoughtful, and solution-focused responses during weekend hours
- Troubleshoot platform issues, payments, and content concerns using internal tools
- Escalate urgent or complex queries appropriately, following established protocols
- Maintain high levels of empathy and clarity in all communication, upholding the employer's voice and values
What is Required (Qualifications):
- Minimum of 1 year in a customer support or service role, preferably in a digital, creator, or tech platform
- Excellent written communication skills with an empathetic and clear tone
- Ability to work independently during weekends while collaborating with a remote team
- Quick learner who can confidently pick up new tools and processes
- Calm under pressure and resourceful when solving problems
How to Stand Out (Preferred Qualifications):
- Familiarity with Intercom, Slack, Notion, Retool, or similar tools
- Passion for the creator economy and supporting independent creators
#CreatorEconomy #CustomerSupport #RemoteWork #UnlimitedHoliday #CareerGrowth
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