• Job Description

  Req#: C9367-26-0249?language=en&page=81&sort=publicationDateDesc

  Job summary

  This role will be split between Centenary House in Hitchin and Saffron Ground in Stevenage. This is a key role in the Adult Community Mental Health Teams. The role provides support for Performance Improvement, aiding in the development of and reporting of all of the Trust's performance targets from team level and providing support to the teams in meeting these targets.

  To support operational teams with the delivery of performance targets.

  To monitor performance against Trust targets and give appropriate feedback.

  To support the management and achievement of waiting time targets across the Trust.

  To assist with the development and delivery of training for operational teams around the achievement of KPI targets.

  Main duties of the job

  The post-holder will require excellent analytical skills with experience of complex datasets, forecasting and reporting of organisational performance to Senior Management Level. You will be expected to be highly numerate and have excellent communication skills.

  About us

  Hertfordshire Partnership University NHS Foundation Trust

  are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission

  Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

  Welcoming. Kind. Positive. Respectful. Professional.

  Details

  Date posted

  27 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £31,049 to £37,796 a year per annum, pro rata

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  367-ACMS-10086

  Job locations

  Centenary House, Grammar School Walk, Hitchin, SG6 1JN

  Grammar School Walk

  Hitchin

  SG6 1JN

  
  

  Job description

  Job responsibilities

  To work closely with teams to improve areas of performance, communicating the need for change and giving a clear vision of how this is to be achieved.

  To work closely with the IM&T Team and EPR Support Team, ensuring validity of data and developing accurate performance reports.

  To keep abreast of any prospective changes to the Performance Reporting agenda, for example the introduction of new access targets.

  To understand and be able to explain performance targets, that may be highly complex and specialist in their nature and communicate these in an understandable way to staff.

  To assist in the monitoring of CQUIN targets by liaising closely with the leads for these indicators and ensuring deadlines are met.

  Job description

  Job responsibilities

  To work closely with teams to improve areas of performance, communicating the need for change and giving a clear vision of how this is to be achieved.

  To work closely with the IM&T Team and EPR Support Team, ensuring validity of data and developing accurate performance reports.

  To keep abreast of any prospective changes to the Performance Reporting agenda, for example the introduction of new access targets.

  To understand and be able to explain performance targets, that may be highly complex and specialist in their nature and communicate these in an understandable way to staff.

  To assist in the monitoring of CQUIN targets by liaising closely with the leads for these indicators and ensuring deadlines are met.

  Person Specification

  QUALIFICATIONS/EDUCATION/TRAINING

  Essential

  • Degree or proven graduate level ability or equivalent experience
  • Evidence of ongoing professional development

  PREVIOUS EXPERIENCE SKILLS/KNOWLEDGE/ABILITY

  Essential

  • Experience within large or complex organisation that necessitated working independently without day-today direction.
  • Knowledge of national NHS priorities and targets
  • Understanding of performance principles and processes and ability to translate into working practices
  • Understanding of data sources and performance information for both the Trust and within the wider NHS and social care agenda
  • Experience of analysis and interpretation of complex information from different sources.

  COMMUNICATION SKILLS

  Essential

  • Create good working relationships and work effectively in partnership with key personnel.
  • Ability to convey complex information in a clear and concise format.
  • Proven report writing and presentation skills

  Desirable

  • influencing skills to promote positive change.

  ANALYTICAL SKILLS

  Essential

  • Ability to analyse and interpret complex information and reflect this graphically
  • Ability to analyse and interpret complex information and reflect this graphically
  • Excellent IT skills including Excel,Word, PowerPoint
  • Expert knowledge of Paris
  • Excellent eye for 'detail' and ability to proof read complex data within documents.

  Person Specification

  QUALIFICATIONS/EDUCATION/TRAINING

  Essential

  • Degree or proven graduate level ability or equivalent experience
  • Evidence of ongoing professional development

  PREVIOUS EXPERIENCE SKILLS/KNOWLEDGE/ABILITY

  Essential

  • Experience within large or complex organisation that necessitated working independently without day-today direction.
  • Knowledge of national NHS priorities and targets
  • Understanding of performance principles and processes and ability to translate into working practices
  • Understanding of data sources and performance information for both the Trust and within the wider NHS and social care agenda
  • Experience of analysis and interpretation of complex information from different sources.

  COMMUNICATION SKILLS

  Essential

  • Create good working relationships and work effectively in partnership with key personnel.
  • Ability to convey complex information in a clear and concise format.
  • Proven report writing and presentation skills

  Desirable

  • influencing skills to promote positive change.

  ANALYTICAL SKILLS

  Essential

  • Ability to analyse and interpret complex information and reflect this graphically
  • Ability to analyse and interpret complex information and reflect this graphically
  • Excellent IT skills including Excel,Word, PowerPoint
  • Expert knowledge of Paris
  • Excellent eye for 'detail' and ability to proof read complex data within documents.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Hertfordshire Partnership University NHS Foundation Trust

  Address

  Centenary House, Grammar School Walk, Hitchin, SG6 1JN

  Grammar School Walk

  Hitchin

  SG6 1JN

  
  

  Employer's website

  https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

  Employer details

  Employer name

  Hertfordshire Partnership University NHS Foundation Trust

  Address

  Centenary House, Grammar School Walk, Hitchin, SG6 1JN

  Grammar School Walk

  Hitchin

  SG6 1JN

  
  

  Employer's website

  https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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