Genetec
Dedicated Client Care Specialist
This job is now closed
Job Description
- Req#: 1861CB510D
Employer Industry: Security Technology Solutions
Why consider this job opportunity:
- Attractive compensation package
- Opportunity for career advancement and growth within the organization
- Flexible working schedule to promote work-life balance
- Comprehensive training and tuition reimbursement program
- Chance to work with cutting-edge technology in video surveillance and access control
What to Expect (Job Responsibilities):
- Serve as the primary liaison providing technical support to assigned key customers via phone, email, or onsite visits
- Document all customer issues in the employer's CRM and dedicated client platforms
- Ensure timely resolution of incidents in accordance with the employer's service level agreements (SLA)
- Conduct regular system diagnostics and provide detailed reports to clients
- Collaborate with Field Engineering, Solution Architect, or Project Management teams for career development
What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience
- Minimum of 1 year of experience supporting Genetec products
- Strong analytical and troubleshooting skills in both hardware and software
- Excellent written and verbal communication skills
- Proficient in Windows 8 and 10, Windows Server, and networking principles
How to Stand Out (Preferred Qualifications):
- Knowledge of Spanish or other languages
- Experience working with SQL databases
- MCSE and/or CCNA certification
#SecurityTechnology #TechnicalSupport #CareerGrowth #FlexibleSchedule #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Genetec™ develops open-architecture software, hardware and cloud-based services for the physical security and public safety industry. Its flagship product, Security Center, unifies IP-based access control, video surveillance and automatic license plate...
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