• Job Description

  Req#: 11601

  Oak View Group

  Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

  We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.

  More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

  Overview

  The Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager. In addition, the Director of Events will work closely with Sales, Marketing, Venue Operations, Event Operations, Security, Finance, Human Resources, Venue Partners, and Stakeholders to strategically plan and successfully execute all event activity.

  This role will pay a salary of $70,000 to $90,000.

  For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

  Responsibilities

  • Oversee event management activities for all facility events
  • Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, police, EMS, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
  • Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
  • Exercise direct supervision over Event Managers, Event Coordinators and Event Staff
  • Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
  • Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
  • Inspect facilities to ensure they are being maintained properly for events
  • Develop crowd management and event staffing plans and supervise event staff during events
  • Ensure accuracy of costs for post-event billing of services and all related event charges
  • Review and approve final billing to facility users prior to settlement or release of invoice
  • Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
  • Work closely with the security department, local police department and contracted security vendor to ensure all security measures are being met
  • Work closely with University and other building tenants to ensure their needs are being met
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Conduct planning and operational meetings as required to ensure smooth coordination of events
  • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
  • Prepare and present regular staff reports and other related correspondence to the General Manager, Director of Finance and Director of Operations and work with other department directors in a variety of tasks
  • Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate
  • Interpret and apply all relevant federal, state and local regulations
  • Familiarity and knowledge of AutoCAD for event diagram design
  • Routinely serve as Event Manager and Manger on Duty as needed

  Qualifications

  • Minimum of 7+years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
  • Supervisory experience required
  • Bachelor’s degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other-related field
  • Ability to communicate clearly and concisely
  • Ability to prepare, track, control and analyze budgets
  • Experience with event settlements, flash reports, and budget preparation
  • Ability to work on multiple projects at once
  • Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40lbs
  • Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
  • Demonstrated familiarity with facility use contracts
  • Graduate of IAVM Public Assembly Facility Management School preferred
  • Possession of, or ability to obtain a valid CPR certificate
  • Possession of, or ability to obtain a valid state driver’s license
  • Strong oral and written communication skills
  • Knowledge of customer service practices
  • Knowledge of crowd management and control techniques
  • Knowledge of fire and public safety regulations

  Strengthened by our Differences. United to Make a Difference.

  At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

  EEO

  Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

• About the company

  •Transforming Events Into Experiences•

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