• Job Description

  Req#: 1293
  DIRECTOR OF SALESFORCE
  
  JOB IDENTIFICATION INFORMATION
  
  Department: Finance and Administration
  
  JOB SUMMARY
  
  The Director of Salesforce provides strategic leadership, governance, and oversight of the Salesforce platform at One More Child. This role ensures Salesforce is aligned with organizational needs by defining requirements, designing best-practice solutions, and supporting long-term platform growth. The Director leads cross-functional collaboration, drives user adoption, oversees project prioritization, and guides the roadmap for Salesforce capabilities..
  
  ESSENTIAL DUTIES AND FUNCTIONS
  
  • Lead communication, prioritization, and management of Salesforce-related projects.
  • Partner with internal stakeholders to gather requirements and translate them into scalable, user-centric solutions.
  • Define and maintain a Salesforce roadmap aligned with organizational strategy.
  • Monitor Salesforce adoption across departments; recommend improvements to support effectiveness.
  • Provide leadership in managing sandbox strategy, release planning, version control and governance processes.
  • Lead governance of user access controls, permission sets and platform security
  • Oversee and contribute to the development of user training, onboarding, and training materials.
  • Support and participate in organization-wide communication plans, including print, digital, and electronic formats when Salesforce elements are involved.
  • Oversee all Salesforce licensing contracts, ensuring accurate allocation of licenses, cost-effective utilization, and compliance with vendor terms.
  • Evaluate and negotiate renewals for Salesforce and third-party app contracts, securing optimal pricing and ensuring the platform remains scalable and sustainable.
  • Stay engaged in the Salesforce community to bring forward best practices and innovation.
  • Direct the work of team members or contractors supporting Salesforce initiatives.
  • Manage workload and project priorities with strong change-management practices.
  • Ensure daily operational tasks are completed as related to Salesforce platform
  • Uphold confidentiality standards for organizational and stakeholder data.
  • Serve as an organizational representative in alignment with One More Child's core values and guiding principles.
  
  
  SUPERVISORY RESPONSIBILITIES
  
  • Provide supervision and leadership to the Salesforce team, including recruiting, hiring, and supervising responsibilities.
  • Communicate regularly with staff to provide timely coaching and constructive feedback.
  • Create a department environment supporting mentoring and professional development opportunities for staff and interns.
  • Foster a supportive and inclusive work environment that promotes staff morale and retention.
  • Ensure all staff operational guidelines are applied consistently across all service locations.
  
  REQUIRED EXPERIENCE AND QUALIFICATIONS
  
  • Bachelor's degree required
  • Minimum of five years' experience working with Salesforce or similar CRM platforms.
  • Five years in leadership, managerial, or senior systems/CRM role.
  • Proven experience owning or co-owning a Salesforce roadmap.
  • Proven ability to gather business requirements and develop technical or functional solutions.
  • Demonstrated experience directing staff, managing complex projects, and balancing diverse priorities.
  • Strong relationship-building skills and the ability to interface with stakeholders at all levels.
  • Demonstrated comfort with platform governance and organizational change management.
  • Experience implementing or integrating:
  • Data warehouses
  • Marketing automation (e.g., Marketing Cloud / Pardot)
  • Third-party Salesforce apps
  
  
  PREFERRED EXPERIENCE AND QUALIFICATIONS
  • Master's Degree
  
  COMPENTENCIES
  
  • Present oneself, both at and outside of work, in a manner keeping with One More Child's Core Values of Humble, Hungry, Wise, and Called.
  • Excellent written and verbal communication skills.
  • Ability to lead and influence cross-functional teams.
  • Strong organizational skills and ability to manage multiple initiatives with high attention to detail.
  • Ability to independently evaluate issues, analyze options, and implement effective solutions.
  • Ability to rapidly comprehend and process information.
  • Commitment to ongoing professional learning and development.
  
  
  SPIRITUAL QUALIFICATIONS
  
  • It is the mission of One More Child to provide Christ centered services to vulnerable children and struggling families. As stated in the Second Amended and Restated Articles of Incorporation, One More Child provides these services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
  • Have had a personal conversion experience with Jesus Christ and been scripturally baptized.
  • Possess a sense of commitment to ministry through vocation.
  • Hold a sincere desire to seek God and His kingdom.
  • Demonstrate personal and devotional habits and practices such as Bible study, prayer, and daily meditation.
  • Be a member of a New Testament, evangelical Church in the local community and attend regularly.
  • Engage in witness activities as a normal part of life.
  
  
  PHYSICAL DEMANDS
  
  These physical requirements are not exhaustive, and One More Child may add additional job-related physical demands to these if the need arises. Corrective devices may be used to meet these physical
  
  While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision.
  
  This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time. Ability to lift up to 30 pounds (boxes, documents, and equipment).
  
  WORK ENVIRONMENT
  
  The work environment describes the conditions that an employee may encounter when performing their job duties, including but not limited to, the essential functions of the position. Reasonable accommodation may be available to enable individuals with disabilities to perform these duties.
  
  Job functions are performed in a normal office environment.
  
  DISCLAIMER
  
  This job description is not intended to be an all-inclusive list of the requirements of this position, but to describe the general nature of the job and provide a reasonable representation of its activities. Additional related work may be identified and assigned by the organization and included as an area of responsibility while assessing performance.
  
  EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
  
  One More Child is committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of One More Child to prohibit any form of discrimination or harassment based on statuses protected under federal, state, or local laws which are applicable to the organization. As a religious organization, One More Child provides services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
  
  CLEARINGHOUSE
  
  In compliance with House Bill 531 (2025), please access the State of Florida's Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

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