• Job Description

  Req#: R1684179
  Employer Industry: Technology and Services
  
  Why consider this job opportunity:
  - Base salary up to $140,000, plus performance-based incentives
  - Comprehensive benefits including medical, dental, and vision insurance
  - 401(k) retirement plan with company contributions
  - Paid time off and holidays, along with paid learning days
  - Opportunity to work remotely from anywhere within the continental U.S.
  - Be part of a recognized "World's Best Workplaces" and "Best Company Culture"
  
  What to Expect (Job Responsibilities):
  - Lead workshops with business and contact center stakeholders to gather requirements for Customer Service and Omnichannel processes
  - Design and configure Dynamics 365 Customer Service features, including case management and routing rules
  - Implement Omnichannel capabilities such as live chat, voice, SMS, and social channels
  - Define and optimize end-to-end customer interaction flows to enhance user experience
  - Collaborate with technical teams on integrations and custom solutions
  
  What is Required (Qualifications):
  - 8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions
  - Strong functional understanding of contact center operations and multi-channel communication processes
  - Hands-on experience configuring queues, routing rules, SLAs, and knowledge bases
  - Familiarity with Power Platform and Dataverse (Power Automate, Power Apps)
  - Excellent communication and client-facing skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience facilitating workshops and documenting requirements for functional solutions
  - Previous involvement in pre-sales activities, including preparing demos and solution overviews
  
  #Technology #CustomerService #RemoteWork #CareerGrowth #Dynamics365
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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