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E-Commerce Customer Account Specialist
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Job Description
- Req#: R19480
Employer Industry: E-Commerce and Distribution
Why consider this job opportunity:
- Generous benefits package, including medical, dental, vision, and prescription coverage
- 401(k) with a generous company match
- 13 days of paid time off (PTO) plus 8 paid holidays, with PTO increasing with tenure
- Fully funded tuition education programs and bonus opportunities
- Remote/hybrid work flexibility in Florida
- Opportunity for career advancement within a stable and successful company
What to Expect (Job Responsibilities):
- Serve as the main point of contact for online buyers, handling inquiries and resolving issues via email, phone, and chat
- Process customer orders and maintain detailed records on e-commerce platforms
- Actively resolve issues and track orders to delivery, including complex cases
- Collaborate with internal teams to enhance customer satisfaction and retention
- Monitor customer satisfaction metrics to identify trends and areas for improvement
What is Required (Qualifications):
- Associate's degree in business, marketing, or a related field, or five years of account management experience
- Minimum of five years of experience in customer service, account management, or e-commerce
- Strong verbal and written communication skills for customer and team interactions
- Experience with e-commerce platforms like Shopify and CRM software such as Salesforce or Zendesk
- Excellent time management and organizational skills to handle multiple cases and projects
How to Stand Out (Preferred Qualifications):
- Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
- Bilingual candidates are encouraged to apply, as well as military personnel and veterans
#ECommerce #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
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