• Job Description

  Req#: P747694

  About the team

  At Zillow Group, our Employee Service Center team plays a vital role in shaping a positive and supportive workplace culture. We are dedicated to delivering exceptional service to employees and partners across the organization while maintaining operational efficiency, accuracy, and data integrity. As a member of this team, you will help ensure our internal systems and processes run smoothly, contributing directly to a best-in-class employee experience.

  About the role

  As an Employee Service Coordinator, you will be responsible for executing and supporting HR operations and transactions through Workday, ServiceNow and other internal systems. Your day-to-day will focus on driving data accuracy, process consistency, and timely resolution of employee inquiries. You'll be a key player in enabling seamless onboarding, organizational changes, and cyclical HR programs.

  Key Responsibilities include:

  • Partner with stakeholders from various employee support teams (HRBPs, TA, Comp, Finance & Payroll)

  • Manage high volume HR transactional work related to hires, job changes, manager changes, re-organizations, compensation changes, etc

  • Support complex or non-routine HR transactions as part of a tiered service delivery model, partnering with Tier 1 and other stakeholders on escalations, handoffs, and workflow improvements

  • Ensuring data accuracy and integrity by entering and auditing employee lifecycle changes in Workday

  • Monitor & maintain the Employee Service Center ticketing queue by prioritizing, categorizing and resolving tier 2 tickets within defined Service Level Agreements, flagging recurring trends for review and improvement

  • Initiate and audit steps throughout the onboarding process including offers, background checks, onboarding documents, etc

  • Provide Workday support for our annual routines (Annual Review, Peer Feedback, Mid-Year Promotions, etc)

  • Apply the highest level of confidentiality regarding sensitive information & employee and candidate records

  • Assist with administration of HR programs, policies, and processes to improve our overall employee experience

  This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

  In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $26.80 - $40.20 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

  In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

  Who you are

  • Detail oriented and highly organized, with a consistent track record of delivering accurate work

  • Self motivated with the ability to work independently while collaborating effectively with cross-functional teams

  • Able to manage multiple priorities and adapt to shifting business needs

  • Demonstrated ability to quickly learn and adapt to new systems, tools and workflows

  • A team player who actively looks for ways to improve processes and support peers

  • Strong written and verbal communication skills; able to provide clear, professional service to various stakeholders

  • Known for your discretion and ability to manage confidential information with integrity

  • 1+ years of experience working in Workday

  • Prior Experience in HR operations, shared services or employee support

  • Familiarity with ticketing systems and SLA driven support models is a plus

  Must be available to work between the hours of 8:00 am - 5:00 pm Pacific

  Get to know us

  Zillow is reimagining real estate to make home a reality for more and more people.

  As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

  Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits . These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

  Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

  Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

  Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

• About the company

  Zillow Group, Inc., com; David Beitel, Zillow's current chief technology officer; and Kristin Acker, Zillow's current senior vice president of experience design.

Notice