Boston Dynamics
Field Service Engineer (Dallas, TX)
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Job Description
- Req#: R2113
Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
Document and complete service administration activities promptly in our CRM
Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
Support experience with highly specialized and complex platform technology
Customer management and communication skills with demonstrated experience in a customer support environment
Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
Prior experience performing repairs/maintenance on mechanical equipment.
Experience using power tools and specialized equipment.
Ability to travel up to 80% of the time - Must have a valid passport
As a Field Service Engineer (Dallas, TX), you will help to strengthen our world-class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Stretch Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.
Day to day activities:
Required skills:
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.
About the company
Boston Dynamics is an American engineering and robotics design company founded in 1992 as a spin-off from the Massachusetts Institute of Technology.
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