• Job Description

  Req#: 5289750
  Salary : $68,014.00 - $91,400.00 Annually
  Location : King County - Seattle - Belltown, WA
  Job Type: Full Time - Permanent
  Remote Employment: Flexible/Hybrid
  Job Number: 26DOT-WSF-90897
  Department: Dept. of Transportation
  Division: Washington State Ferries
  Opening Date: 03/30/2026
  Closing Date: 4/9/2026 11:59 PM Pacific
  
  Description
  About WSDOT
  
  The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world's widest tunneling project, and operates the largest ferry system in the nation!
  
  Washington State Ferries (WSF) is an essential part of Washington's transportation network. Every year, we carry nearly 20 million passengers across Puget Sound and the San Juan Islands on more than 400 sailings a day. Our dedicated teams with over 2,100 people work together to serve our communities and shape the future of ferry travel.
  The Opportunity
  
  Washington State Ferries (WSF), a division of the Washington State Department of Transportation (WSDOT), is currently seeking a detail-oriented professional to support the integrity and accountability of ferry terminal revenue operations. This role plays a critical part in ensuring accurate revenue collection across multiple terminal locations by conducting audits, investigations, and monitoring financial processes. By strengthening internal controls and supporting policies that reduce errors, theft, and fraud, this position helps safeguard public resources and maintain trust with the communities we serve. The work directly contributes to safe, reliable ferry operations by ensuring financial accuracy and operational transparency.
  
  Through collaboration and a commitment to WSF's core values-Serve, Grow, Trust, Respect, and Navigate-this position supports both team success and the broader mission of delivering vital transportation services.
  What to Expect
  
  Among the varied range of responsibilities held within this role, you/the Fiscal Analyst 4 will:
  
  • Investigate refund requests across sales channels and process authorized refunds.
  • Investigate chargebacks and refer fraudulent activity as appropriate.
  • Ensure compliance with fare policies, financial regulations, and internal controls.
  • Conduct revenue protection investigations, including variance reviews and transaction analysis.
  • Perform DVR reviews and audits to identify fraud, errors, or misuse.
  • Document findings and recommend corrective actions while maintaining confidentiality.
  • Monitor working funds, conduct audits, and reconcile discrepancies.
  • Provide guidance, training, and support to terminal staff.
  • Uphold WSF's strategic priorities (Service Excellence, Improved Communication, and Empowered People) and values (Serve, Grow, Trust, Respect, and Navigate), ensuring they are embedded in WSF's culture through leadership actions
  
  Qualifications
  
  To be considered for this opportunity, the following are required:
  
  • Continuous Learning & Adaptability - Demonstrates ongoing professional development, training, or skill-building relevant to the role.
  • Customer Service Orientation - Experience providing responsive service and resolving customer needs in operational or public-facing environments.
  • Equity & Inclusion in the Workplace - Experience contributing to respectful, inclusive work environments and collaborating with diverse teams.
  • Revenue Operations & Compliance - Demonstrated experience with revenue collection processes, cash handling, internal controls, audits, or fraud detection practices.
  • Analytical & Investigative Skills - Experience identifying financial discrepancies, conducting investigations, and implementing corrective actions using reporting systems, transaction data, or monitoring tools (e.g., DVR or similar).
  • Technical Systems Proficiency - Experience using Microsoft Office (Excel, Outlook, Teams) and electronic systems such as revenue tracking tools, databases, or ticketing platforms.
  • Communication Skills - Demonstrated ability to communicate clearly and professionally in writing and verbally with internal and external stakeholders.
  • Teamwork & Collaboration - Experience working cooperatively within a team to achieve shared goals in a professional setting.
  • Multitasking & Time Management - Ability to manage multiple priorities, meet deadlines, and work effectively in fast-paced or interruption-driven environments.
  
  It is preferred that qualified candidates also have:
  
  • Training & Technical Guidance - Experience providing instruction, coaching, or technical support to staff or peers.
  • Terminal or Transportation Operations Knowledge - Experience working in ferry, terminal, transportation, or similar operational environments.
  
  Important Notes
  
  • This position offers flexible/hybrid remote work options.
  • The salary listed includes the legislative approved 5% salary premium for positions in King County.
  • In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code.
  • WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit
  
  Why WSDOT
  
  • Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle.
  • Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
  • Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
  • Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go tofor more information.
  
  Check out this video to learn more:
  How to Apply
  
  Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.
  
  In order to be considered for this opportunity, please include the following with your online application:
  
  • An attached Resume outlining (in reverse chronological order) your experience to date.
  • An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
  • Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment.
  
  Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
  WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
  
  WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov
  Contact Us
  
  For inquiries about this posting, you may contact the assigned Recruiter at Please be sure to reference 26DOT-WSF-90897 in the subject line.
  More than Just a Paycheck!
  Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
  
  We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
  
  Read about our benefits:
  The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
  
  Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
  
  Insurance Benefits
  Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
  
  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
  
  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
  
  Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
  
  Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
  
  The Washington State Employee Assistance Program promotes the health and well-being of employees.
  
  Retirement and Deferred Compensation
  State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
  
  Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
  
  Social Security
  All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
  
  Public Service Loan Forgiveness
  If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
  
  Holidays
  Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
  
  Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
  
  Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
  
  Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
  
  Sick Leave
  Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
  
  Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
  
  Vacation (Annual Leave)
  Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
  
  Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
  
  Pay status includes hours worked, time on paid leave and paid holiday.
  
  As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
  
  Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
  
  Military Leave
  Washington State supports members of the armed forces with 21 days paid military leave per year.
  
  Bereavement Leave
  Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
  
  Additional Leave
  Leave Sharing
  
  Family and Medical Leave Act (FMLA)
  Leave Without Pay
  
  Please visit the State HR Website for more detailed information regarding benefits.
  
  Updated 01-07-2026
  01
  
  Please describe your experience with revenue collection, cash handling, and compliance with internal controls or audit standards.
  • Independently manages revenue collection processes, ensures compliance with internal controls, conducts audits, and identifies and resolves discrepancies or fraud.
  • Regularly performs revenue collection and cash handling duties while applying established internal controls and compliance procedures.
  • Supports revenue collection and cash handling processes with some exposure to internal controls and compliance requirements.
  • Limited involvement in cash handling or revenue-related tasks with minimal exposure to compliance procedures.
  • No experience with revenue collection, cash handling, or compliance processes.
  
  02
  
  Please describe your experience identifying discrepancies, conducting investigations, and implementing corrective actions using data or reporting systems
  • Independently analyzes complex data, conducts investigations, and implements corrective actions using reporting systems or monitoring tools.
  • Identifies discrepancies and conducts investigations using data or reporting tools with minimal guidance.
  • Assists with reviewing data and identifying issues under guidance.
  • Limited exposure to reviewing data or identifying discrepancies.
  • No experience with analytical or investigative tasks.
  
  03
  
  Please describe your experience providing customer service in a public-facing or operational environment. Include examples of how you handled customer needs or resolved issues.
  04
  
  Please describe your experience providing customer service in a public-facing or operational environment.
  • Resolves complex customer issues, de-escalates situations, and ensures high-quality service in fast-paced environments.
  • Regularly assists customers, resolves routine issues, and maintains service standards.
  • Provides basic customer service and responds to general inquiries.
  • Limited exposure to customer service responsibilities.
  • No experience providing customer service.
  
  05
  
  Please describe your experience using Microsoft Office and electronic systems such as databases, ticketing systems, or revenue tracking tools.
  • Use multiple systems to analyze data, generate reports, and support operations; demonstrates advanced proficiency in Microsoft Office and related tools.
  • Use Microsoft Office and at least one additional system to support tracking, reporting, or daily operations.
  • Use Microsoft Office for routine tasks such as email, basic spreadsheets, and document creation.
  • Limited experience using computer systems beyond basic functions.
  • No experience using these systems.
  
  06
  
  Please describe your experience communicating with internal and external stakeholders in a professional setting.
  • Communicates complex information clearly and professionally in both written and verbal formats to diverse audiences.
  • Communicates effectively with team members and customers in both written and verbal formats.
  • Demonstrates basic workplace communication skills.
  • Limited experience communicating in a professional setting.
  • No professional communication experience.
  
  07
  
  Please describe your experience working collaboratively within a team to achieve shared goals.
  • Leads or actively contributes to team efforts, resolves conflicts, and supports achievement of shared outcomes.
  • Regularly works as part of a team to complete tasks and meet goals.
  • Participates in team activities when needed.
  • Limited experience working collaboratively.
  • No experience working in a team environment.
  
  08
  
  Please describe your ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Independently manages competing priorities, consistently meets deadlines, and adapts to changing demands.
  • Effectively manages multiple tasks and meets deadlines with minimal guidance.
  • Manages routine tasks and deadlines with some support.
  • Have difficulty managing multiple tasks or deadlines.
  • No experience working in a fast-paced or deadline-driven environment.
  
  09
  
  Please describe your experience with professional development, training, or adapting to new processes or systems.
  • Actively pursues learning, quickly adapts to new systems, and applies new knowledge to improve performance.
  • Participates in training and adapts to new processes with minimal support.
  • Participates in training and adapts with guidance.
  • Limited experience with professional development or adapting to change.
  • No experience with training or adapting to new systems.
  
  10
  
  How did you learn of this employment opportunity?
  • Indeed
  • LinkedIn
  • Direct Email Notification
  • WSDOT social media (Twitter, Facebook, YouTube, etc)
  • Career Fair
  • Monster
  • WorkSource
  • Handshake
  • AASHTO
  • NACTO
  • COMTO
  • APWA
  • "NOW HIRING" banner/sign
  • Radio advertisement
  • WSDOT Employment Site
  • Careers.wa.gov
  • governmentjobs.com
  • Other (specify below)
  
  11
  
  If you selected 'Other' on the previous question, please specify how you learned of this employment opportunity in the space provided:
  Required Question

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