• Job Description

  Req#: R-24097

  Our story

  At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

  It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

  With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

  Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

  Learn more at careers.alight.com

  HYBRID position in Charlotte NC or The Woodlands, TX

  As a Garnishment Shared Services Delivery Analyst, a typical day to include the following:

  Domain Knowledge

  • Educates colleagues and clients while serving as a subject matter expert across multiple process and knowledge areas.
  • Researches and provides input and support about industry and company best practices.
  • Ensures the standardization of processes in accordance with Alight Solutions' best practices.
  • Works to identify and implement ideas for improving the domain specific processes and methodologies.
  • Provides feedback on new products, services and projects.
  • Works to support system changes through the change request process both internally and with the client.

  Client Relationship Interaction

  • Gains an understanding of processes and documentation to support client or service transitions and ongoing work.
  • Communicates effectively with the client and internal partners for analysis/resolution of issues or project impacts.
  • Identifies and assess their impact on service delivery in appropriate forums.
  • Leads client interaction and facilitation on client touch points.

  Project Execution

  • Creates detailed functional business requirement specifications and ensures proper testing hand-offs for integration testing.
  • Conducts stakeholder interviews and stakeholder workshops.
  • Monitors the scope throughout the project to ensure the scope is baselined.
  • Ensures that any changes requested to the scope are evaluated for project impact and business need.
  • Provides status reports and communicates changes in process for project assignments.
  • Assists in Quality Assurance (QA) and knowledge management.
  • Estimates, schedules, and monitors all work activities related to projects.
  • Identifies issues and drives change for related improvements.

  Management

  • Works with third-party providers (both Alight Solutions partners and client partners) to ensure seamless process delivery.
  • Leads process improvements for existing processes and supports creation of new processes with emphasis on up/down stream impacts. Ensures that the process flows are complete and within the defined scope for projects.
  • Identifies and resolves escalations or complex issues with strong emphasis on associated patterns, trends, and root cause analysis.
  • Meets aligned Service Level Agreements (SLAs).
  • Guides and supports client delivery for new and existing colleagues.
  • Determines when inquiries are beyond the scope of responsibilities of Alight Solutions and/or team and escalates as appropriate.
  • Supports the internal and external Change Request process, including scoping and costing.
  • Assists with documentation training of maintenance releases.
  • Supports and oversees global sourcing initiatives.
  • Supports and provides investigation on regulatory and compliance issues (if applicable) and ensures reporting to management.
  • Ensures the service delivery model is being followed by challenging requested custom functionality and offering alternative solutions.
  • Assists in annual Business Continuity preparation events.

  Requirements:

  • Garnishments knowledge or experience preferred.
  • Experience with PeopleSoft, SAP, Workday or other ERP system.
  • Client facing experience.
  • Excellent written and verbal communication skills.
  • Ability to work under tight deadlines managing multiple tasks.
  • Proven demonstration of problem solving/ analysis skills to solve various stakeholder issues or process changes.
  • Demonstrated ability to operate independently with direction from senior team members.
  • Ability to gain knowledge of client policies and procedures and ability to provide advice and counsel.
  • Ability to identify process improvement areas.
  • Ability to refine processing procedures based on "big picture" and best practice understanding.
  • Ability to navigate and learn multiple systems.

  Education:
  

  • Undergraduate Degree (BA, BBA, BS in Business), equivalent degree or work experience required

  By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

  Our commitment to Diversity and Inclusion

  Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

  As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

  Diversity Policy Statement

  Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.

  Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices, and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

  Authorization to work in the Employing Country

  Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

  Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

  We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
  

  Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $44,600.00/year (for full time employees) and the estimated maximum base salary for this role of $65,000.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

  
  DISCLAIMER:

  
  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

  Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

• About the company

  Alight Solutions is an Information technology and consulting company based in Lincolnshire, Illinois.

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