• Job Description

  Req#: JR-57152

  Job Summary:

  Title: Host – Foundation Room

  Location: Las Vegas, NV

  The Role:

  • Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

  Responsibilities:

  Guest Relations

  • Greet all guests promptly and courteously in a professional manner
  • Control the flow of guests coming into the restaurant and those who are waiting for a table
  • Hospitality zone
  • Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
  • Anticipate and respond to guest needs (guest satisfaction)
  • Direct guest to appropriate location to wait when on a wait
  • Estimate and quote accurate wait times for tables
  • Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
  • Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
  • Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
  • Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
  • Pick up guest lists for any special events.
  • Handle concert tickets and signature sheet.
  • Obtain Production sheet for current night
  • Obtain current member and spouse lists.
  • Check foundation membership card and photo ID
  • Adherent to HOB dress code policy of the foundation lounge
  • Hand out wrist band and /or opera box passes
  • Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
  • Knowledge of House of Blues related art, music, and history
  • Adhere to the HOB Hospitality Zone

  Communicate with other support departments

  • Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow
  • Communicate to kitchen when large parties and special event parties have been seated.

  Atmosphere (Maintenance/Cleaning)

  • Keep host area clean and organized throughout the shift (shift mechanics).
  • Keep floor in host area free of spills, food, trash or other obstacles
  • Polish and clean all entry door windows throughout the shift
  • Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
  • Maintain line of sight/atmosphere control by circulating through work area throughout shift
  • Maintain House of Blues safety and sanitation standards

  Assist Other Departments as Needed

  • Assist other employees and departments as needed (teamwork)
  • Adherence to standard operating procedures
  • Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

  IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

  • Appearance
  • Punctuality/Attendance
  • Attitude/Teamwork
  • Opening and Closing duties
  • Job Skills/Knowledge/Productivity
  • Adherence to Policy
  • Sanitation and Safety
  • Guest Satisfaction
  • Communications

  Qualifications:

  Required:

  • Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification or Equivalent
  • High School Diploma Music Mall and Retail operations
  • Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
  • Entry Knowledge of
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
  • Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
  • Flexible Hours

  Preferred:

  • Point of Sales knowledge, preferably MICROS
  • Previous experience handling VIP customers
  • Previous Customer Service/Host experience
  • Skills in interpersonal communication and teamwork

  Physical Demands/Working Environment:

  • Working environment is fast-paced
  • Position requires extended periods of prolonged standing and working on your feet
  • Must be able to lift or move up to 25 lbs using proper lifting techniques

• About the company

  Live Nation Entertainment, Inc is an American global entertainment company, founded in 2010, following the merger of Live Nation and Ticketmaster.

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