• Job Description

  Req#: 26-04605
  Employer Industry: Information Technology Services
  
  Why consider this job opportunity:
  - Contract to hire position with the possibility of permanent employment
  - Work remotely with flexibility in hours (9:30 am – 6:00 pm CST, Monday – Friday)
  - Opportunity to gain valuable experience in IT support and customer service
  - Supportive work environment that values teamwork and collaboration
  - Potential for career advancement within the organization
  - Involvement in the organization's quality program(s)
  
  What to Expect (Job Responsibilities):
  - Provide basic IT systems support to end users for a variety of computer system issues
  - Respond to telephone calls, emails, and technical support requests in a timely manner
  - Document, track, and monitor issues to ensure prompt resolution
  - Identify, research, and resolve a high volume of simple to moderately complex issues
  - Assist in real-time resolution of support issues to enhance customer satisfaction
  
  What is Required (Qualifications):
  - Associate degree in a computer technology field preferred
  - Minimum of three (3) years of computer systems-related experience or equivalent education and experience
  - Two (2) years of proprietary software support experience and one (1) year of Windows operating system troubleshooting experience
  - Strong computer knowledge, including Windows OS, Outlook, and Microsoft Office
  - Excellent oral, written, and business communication skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience with JURIS or claims management application preferred
  - Strong analytical, interpretive, and decision-making skills
  - Excellent negotiation and conflict resolution skills
  - Ability to handle work-related stress and manage multiple priorities simultaneously
  
  #InformationTechnology #ITSupport #RemoteWork #CustomerService #CareerOpportunity
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.

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