Employer Industry: Financial Services

Why Consider this Job Opportunity:
- Excellent compensation package
- Opportunity for career advancement and growth within the organization
- Up to $2,300 in tuition reimbursement per semester
- Childcare reimbursement up to $100 per child per month
- 8% employer matching dollar-for-dollar 401(k) program after Year One
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Identify improvements across the credit union based on survey responses and branch/department visits
- Maintain effective communication with all credit union team members to ensure coordination and exchange of information for product development and enhancement
- Build and communicate reports that effectively measure service initiatives based on member responses
- Train Pioneer team members on using the survey reporting system and ensure management understands the metrics used
- Perform other job-related duties as assigned

What is Required (Qualifications):
- Minimum of three years of similar or related experience
- Equivalent to a college degree (BS or BA in a relevant field)
- Experience with automated data processing systems including PC software programs and mainframe system
- Strong computer skills in Excel, PowerPoint, and general database management
- Must demonstrate strong verbal and written communication

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience as a Member Experience Specialist in a financial institution

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