Foodsmart
Member Support Representative
This job is now closed
Job Description
- Req#: 8106c061-b10f-48f7-8fe8-ed528076d054
Employer Industry: Telenutrition and Foodcare Solutions
Why consider this job opportunity:
- Salary up to $47,000 annually ($22.60 per hour) plus an $8,000 bonus
- Flexible remote work environment with a remote-first company culture
- Generous time off and a comprehensive healthcare coverage plan (Medical, Dental, Vision)
- Access to Registered Dietitian sessions and wellness reimbursement
- Opportunity to work in a mission-driven organization focused on making nutritious food accessible and affordable
What to Expect (Job Responsibilities):
- Provide empathetic and patient live support for incoming member calls regarding services, eligibility, and benefits
- Document interactions and resolutions for seamless follow-up and ensure accurate member records
- Verify eligibility and coverage provider benefits while communicating information clearly to members
- Assist members with troubleshooting platform and account issues, as well as food delivery and ordering inquiries
- Collaborate with internal teams and external partners to resolve complex questions and problems
What is Required (Qualifications):
- Experience working in a support role, either in-person or on live calls
- Ability to communicate complex information concisely in writing
- Experience handling sensitive and protected information, including PII and PHI, with a basic understanding of HIPAA
- Reliable high-speed internet access with minimum speeds of 100 Mbps download and 20 Mbps upload
- Flexible availability, including weekends, between 8:00 AM and 8:00 PM PST
How to Stand Out (Preferred Qualifications):
- Strong communication skills, both orally and in writing, with the ability to adjust style based on the situation
- Proven ability to manage multiple tasks and deadlines without missing cutoffs
- Resilience and adaptability to changes in workflows and processes
- Detail-oriented mindset with a commitment to providing accurate and complete resolutions
- Experience solving complex problems that require critical thinking and resource navigation
#Telenutrition #CustomerSupport #RemoteWork #HealthcareBenefits #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Foodsmart is the leading provider of telenutrition where we make healthy food affordable, accessible, and convenient for all.
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