NG911 NOC/SOC Technician

Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 506174

      The future is our choice
      At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

      NG911 NOC/SOC Technician

      Job Description
      Atos Public Safety solutions and services focus on Public Safety agencies. As a trusted partner with wide ranging service capabilities, Atos Public Safety helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire Atos Public Safety portfolio of research, consulting, solutions, services, systems, and software, uniquely distinguishes Atos Public Safety from other companies in the industry.

      Atos OpenScape First Response Voice/Network Systems Network Operational Center Support team in the US provides critical incident, change, and continued service improvement technical support to our national customers.

      Role & responsibilities
      As a NOC support engineer, you are required support MPLS/SDWAN networks and IP transport as well as NG911 Voice and Text Core Systems. This is not a service desk role and requires foundational to intermediate technical depth to troubleshoot incidents that occur with Atos Public Safety OpenScape products, operating systems, networks, databases, applications, third party products as well as custom codes.
      In addition, you will:

      Network Operations Center Job Duties:
      • Support a shifted orientated role, days, nights, weekends, and holidays.
      o Four Days/Nights on – Fours Days/Nights off
      • Incident driven supporting inbound 911 network and or voice/text trouble tickets.
      • Maximizes 911 network performance; monitoring, troubleshooting network problems and outages; collaborating with network engineering teams.
      • Secures network system by establishing and enforcing policies, defining, and monitoring access.
      • Accomplishes information systems and organization mission by completing related results as needed.
      • Reporting network operations status to leadership, handling high priority incidents, prioritizing information, and supporting business driven projects.
      • Working history on using troubleshooting tools such as Wireshark packet capture analysis, NetScout performance monitoring tool and NetFlow analyzer tools.
      • Understanding knowledge on QOS configuration and troubleshooting.
      • Proficient knowledge and experience working with F5, Citrix both local and global load balance configuration and troubleshooting.

      Skills Required
      • Efficient Network Operating Systems / Administration knowledge & experience
      • CISCO Product Skilled, troubleshooting networking and voice call path issues.
      • Computer networks and Network Voice Systems, VPN, MPLS, TCP/IP, SIP, network protocols. Experience with IOS, Nexus platform and Virtualized Networks including (VMWARE).
      • Analyzed and troubleshoot complex network routing issues.
      • Analyzed and troubleshoot complex telecommunication protocols and escalate and collect issues.
      o SS7 (signaling system 7),
      o SIP
      o TCP (transmission control protocol)
      o MIME (multipurpose Internet mail extensions) and SGCP (signaling gateway control protocol)
      o UDP (unified datagram protocol)
      o RTP (real time protocol)
      o RSVP (reservation control protocol)
      o MSRP
      o RTC
      • Experience using Fault Management tools such as Zenoss or other SNMP monitoring tools.
      • Understanding of Syslog analysis, Network access control and security and MacAfee EPO, DDOS, NG Firewalls
      • Valued team member demonstrating clear and effective communication, coordination, and collaboration skills (oral and written English) with a proven ability to work as a part of a global team, despite the diversity (cultural, geographic, and other differences).
      • Highly customer focused illustrating excellent email and telephone etiquette,
      • Established listening, analytical, and problem-solving skills.

      • BSC/ Networking
      • 6+ years of successful technical experience in related field and successful demonstration of key responsibilities and knowledge - Nice to have “CCNP certifications.”
      • 4+ years of network operational center support experience
      • Demonstrates ability to adapt within technologies, processes, and practices in area of specialization or discipline.
      • Committed to learning OpenScape applications and other required systems implementing best practices.
      • Excitedly partners with next level support teams to grow technically further developing within the role.
      • Leverages prior knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.

      Rewards and benefits:

      • Wellbeing programs & work-life balance - integration and passion sharing events.
      • Opportunities for professional growth and career advancement.
      • Remote and hybrid working possibilities.
      • Benefits platform –culture, shopping, sport, etc.
      • Continuous learning programs and online courses.
      • Possibility to participate to charity and eco initiatives.

      Career Path

      At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.

      Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

      At Atos, the future is our choice.

      Choose your career - Atos

      If you're ready to embark on this exciting adventure with us, sign in on

      Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

      Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

      Choose your future. Choose Atos.

  • About the company

      Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security, and decarbonization offerings; an end-to-end partnership approach.